Patient Access Associate

OSF HealthCare; Peru (IL); On-site; USD 26,000 - 30,000; Part time

Job summary

OSF HealthCare, Peru, IL, seeks a Patient Access Associate to ensure accurate patient records, insurance details, and financial communications. You will greet patients, verify demographics, and explain charges while navigating complex payer environments to support a smooth facility visit.

The role is hourly, 24 hours per week with two 12-hour day shifts (7A–7:30P) and weekend/holiday rotation, including travel up to 25% for training. Excellent customer service is essential.

Qualifications

• Education: High school diploma or GED.
• Experience: 1 year in an office clerical setting or customer service.
• Proficient in Microsoft Office and navigating websites; strong communication.

Responsibilities

• Ensure each patient has a complete OSF medical record with demographics, insurance, and guarantor information.
• Communicate financial responsibilities and services clearly to patients in person or over the phone.
• Resolve issues in a multi‑payer environment using deductive reasoning.

Skills

Communication

Time management

Problem solving

Conflict management

Customer service

Education

High school diploma or GED

Tools

Microsoft Office

Website navigation

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

This job is located in Peru, IL

2 Shifts per week 12 hour days 7A-7:30P Includes a weekend an holiday rotation

24 hours a week

May travel for training less than 25%

POSITION SUMMARY: The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF's services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

Qualifications

REQUIRED QUALIFICATIONS: Education: High school diploma or GED Experience: One year in an office clerical setting or customer service environment Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation Problem solving, conflict management, time management, good oral and written communication skills Required to complete all role specific revenue cycle training and certification within 12 months

PREFERRED QUALIFICATIONS: Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology

OSF HealthCare is an Equal Opportunity Employer.