Patient Access Representative

OSF HealthCare; Escanaba (MI); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

BCBS Medical

Dental

Vision

401k with 5% match

Tuition Reimbursement

Job summary

OSF HealthCare is seeking a Patient Access Representative to ensure each registered patient has a complete and accurate medical record, including demographics, insurance, and guarantor information. You will explain services and financial responsibilities to patients, over the phone or in person, while maintaining a courteous and efficient front-desk presence.

The role requires high school diploma, 1 year in an office clerical setting, strong interpersonal and computer skills, and the ability to

Qualifications

• Education: High School/GED.
• Experience: 1 year in an office clerical setting.
• Excellent interpersonal and communication skills; strong computer skills and Microsoft software; detail oriented.

Responsibilities

• Ensure patient records are complete and accurate, including demographics, insurance, and guarantor information.
• Explain services and financial responsibilities to patients over the phone or in person, ensuring clarity and understanding.
• Provide excellent patient service to create a positive first impression of OSF HealthCare.

Skills

Interpersonal skills

Communication skills

Microsoft Office

Analytical skills

Detail oriented

Education

High School Diploma or GED

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. to learn more about benefits and the total rewards at OSF.

Pay for this position is $18.77/hour. This is an Hourly position.

Comprehensive Benefits Package

• BCBS Medical, Dental, Vision, 401k with 5% match, Tuition Reimbursement and more!

Overview

POSITION SUMMARY: The Patient Access Representative ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF's services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High School/GED
• Experience: 1 year in an office clerical setting
• Other skills/knowledge: Excellent interpersonal and communication skills. Solid computer skills, including proficiency with Microsoft software. Strong analytical and problem solving skills, with the ability to be detail oriented. Required to complete all role specific revenue cycle training and certification within 12 months.

PREFERRED QUALIFICATIONS:

• Experience: 3 years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting. Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology.

OSF HealthCare is an Equal Opportunity Employer.