Front Office Assistant PRN

OSF HealthCare Saint Anthony Medical Center; Rockford (IL); On-site; USD 23,419 - 27,552; Full time

Job summary

OSF HealthCare Saint Anthony Medical Center in Rockford, IL seeks a Front Office Assistant to deliver exceptional customer service in a busy medical practice. The role is the face of the office, handling reception, scheduling, registration and patient check-in with professionalism.

You will coordinate with patients, providers and insurance companies, assist with pre-authorizations, and support co-pay collection and appointment coordination.

Qualifications

• Education: High School or GED equivalent.
• Customer service experience.
• Typing, filing, telephone skills.
• Basic Microsoft application proficiency.
• Excellent Customer Service skills.

Responsibilities

• Greet patients and handle front desk interactions.
• Perform reception/clerical duties, scheduling and registration.
• Handle co-pay collection and basic patient communications.
• Coordinate with insurance companies for benefits and prior authorizations.
• Assist with appointment and procedure scheduling.

Skills

Customer service

Typing & filing

Telephone skills

Microsoft Office

Communication skills

Education

High School diploma or GED

Tools

EMR software

Job description

Total Rewards

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career. Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $17.66 - $19.63/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

The Front Office Assistant provides exceptional customer services throughout their interaction with patients, families and their support systems. They are the face of the office and their interaction with the patient/family is important in creating a patient-first environment. This creates an excellent first impression of OSF's services to patients, families and other external customers over the phone or in person. Performs a variety of reception/clerical duties in a medical practice front office and adheres to department guidelines for scheduling and registration. Works collaboratively with patients, providers, office staff and insurance companies to ensure that patient needs are met. Communicates with insurance companies to determine patient benefits, completes prior-authorizations, and is responsible for incoming and outgoing patient calls, co-pay collection, appointment and procedure scheduling for patients.

Qualifications

REQUIRED QUALIFICATIONS:

• Education: High School or GED equivalent
• Customer service experience
• Typing, filing, telephone skills
• Basic Microsoft application proficiency
• Excellent Customer Service skills

PREFERRED QUALIFICATIONS:

• Basic knowledge of medical terminology, ICD-10 and CPT codes
• Electronic Medical Record experience

OSF HealthCare is an Equal Opportunity Employer.