Patient Access Associate

OSF HealthCare; Urbana (IL); On-site; USD 25,898 - 30,472; Part time

Job summary

Experience Champaign Urbana in Urbana, IL is seeking a Patient Access Associate to ensure accurate medical records for registered patients. This role requires excellent patient service skills to create a positive first impression. Candidates should have a high school diploma or GED and at least one year of experience in a clerical or customer service role. The position is hourly, with expected pay ranging from $18.80 to $22.12 per hour, and includes Monday to Friday shifts with some weekends and holidays.

Qualifications

• One year in an office clerical setting or customer service environment required.
• Required to complete all role specific revenue cycle training and certification within 12 months.

Responsibilities

• Ensure each registered patient has a complete and accurate medical record.
• Create an exceptional first impression of OSF’s services to patients.
• Utilize deductive reasoning and logic skills to solve complex issues.

Skills

Problem solving

Conflict management

Time management

Oral and written communication skills

Education

High school diploma or GED

Tools

Microsoft Office applications

Job description

Position Summary

The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

Overview

Location: Urbana, IL

Schedule: Monday - Friday between 7am-5:30pm with rotating weekends and Holiday rotation. 24 hours a week.

Expected pay: $18.80 - $22.12/hour. This is an Hourly position.

Required Qualifications

• Education: High school diploma or GED
• Experience: One year in an office clerical setting or customer service environment
• Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation
• Problem solving, conflict management, time management, good oral and written communication skills
• Required to complete all role specific revenue cycle training and certification within 12 months

Preferred Qualifications

• Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting
• Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology

OSF HealthCare is an Equal Opportunity Employer.