Patient Access Associate

OSF HealthCare; Peoria (IL); On-site; USD 26,000 - 30,000; Full time

Job summary

OSF HealthCare is seeking a Patient Access Associate in Peoria, IL. The role ensures complete and accurate medical records, including demographics, insurance coverage, and guarantor information, while communicating clearly about services and financial responsibilities to patients.

Excellent patient service and a strong ability to navigate multi-payer scenarios are required. This hourly position emphasizes accuracy and courtesy in person or over the phone at OSF facilities.

Qualifications

• High school diploma or GED required.
• 1 year in an office clerical or customer service setting.
• Proficient in Microsoft Office; able to navigate websites.

Responsibilities

• Ensure each registered patient has a complete and accurate OSF medical record including demographics, insurance, guarantor and registration details.
• Explain financial responsibilities and services to patients and families during the registration process.

Skills

Problem solving

Conflict management

Time management

Oral and written communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

Click here to learn more about benefits and the total rewards at OSF.

Expected pay for this position is $18.80 - $22.12/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY:

The Patient Access Associate ensures each registered patient has a complete and accurate OSF medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand what services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Excellent patient service skills are expected to create an exceptional first impression of OSF’s services to the patients, families, and other external patients over the phone or in person. A high degree of deductive reasoning and logic skills are necessary in order to solve issues that can arise in a complex, multi-payer situation.

Qualifications

• Education: High school diploma or GED
• Experience: One year in an office clerical setting or customer service environment.
• Other skills/knowledge: Working knowledge of standard Microsoft Office applications and website navigation. Problem solving, conflict management, time management, good oral and written communication skills. Required to complete all role specific revenue cycle training and certification within 12 months.

Preferred Qualifications

• Experience: Three years in an office clerical setting or customer service environment. Direct experience in a revenue cycle or medical setting.
• Other skills/knowledge: Advanced knowledge of CPT4, ICD9/10, HCPCS, and modifiers. Knowledge of medical terminology.

OSF HealthCare is an Equal Opportunity Employer