Patient Access Representative

Sentara Health; Suffolk (VA); On-site; USD 28,000 - 42,000; Part time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off

401k with employer match

Education assistance

Job summary

Sentara Louise Obici Hospital in Suffolk, VA seeks a Patient Access Representative for part-time Day & Evening shifts. The role handles patient registration, verifies records, and processes documents. You will collect co-pays, schedule, and guide patients to the right service areas while ensuring privacy and accuracy in the EHR.

The position requires a high school diploma and 2+ years in customer service or data entry, with preferred knowledge of payer codes and medical terminology.

Qualifications

• High School Diploma or Equivalent.
• Associate's or Bachelor's degree can be considered in lieu of two years of experience.
• 2 years Customer Service or Data Entry experience required.
• Proficiency in keyboarding; knowledge of third party payers, ICD-9/CPT coding and medical terminology preferred.
• Strong interpersonal skills; proper grammar, spelling and punctuation.

Responsibilities

• Register patients and verify identity and correct records.
• Review schedules and physician orders to register for services.
• Scan insurance cards, IDs, Living Wills, and POAs; enter demographic and insurance data.
• Explain and collect co-pays and balances; perform secure transactions.
• Greet patients and families; assist to service areas; may schedule and pre-admit/discharge.

Skills

Customer service

Data entry

Keyboarding

Interpersonal skills

Grammar & communication

Education

High School Diploma or Equivalent

Associate's or Bachelor's in lieu of experience

Job description

City/State Suffolk, VA Work Shift Multiple shifts available

Overview

Sentara Louise Obici Hospital is hiring Patient Access Representatives Part Time Day & Evening available The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Education

• High School Diploma or Equivalent (Required)
• Associate's or Bachelor's degree can be considered in lieu of two years of experience

Certification / Licensure

• No specific certification or licensure requirements

Experience

• Customer Service OR Data Entry - 2 years (Required)
• Demonstrated proficiency in computer keyboarding skills (Required)
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology (Preferred)
• Interpersonal skills
• Proper grammar, spelling and punctuation

Qualifications

Extensive training provided for entry-level candidates and opportunities for advancement provided.

Compensation

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.24 - $30.25 hourly. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs.

Benefits

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

About the Hospital

Sentara Obici Hospital, a 175-bed state-of-the-art facility, is located on Godwin Boulevard in Suffolk, VA. Our full-service hospital continues a legacy of providing residents of Western Tidewater with high-quality, patient-centered care. As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, the hospital specializes in orthopedic and spine, heart and vascular, advanced imaging, gynecological and comprehensive breast services, behavioral health, maternity, weight loss surgery, and a heartburn treatment center.

About Sentara Health

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment. For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. The people of the communities that we serve have nominated Sentara "Employer of Choice" for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years. Sentara offers professional development and a continued employment philosophy!