Patient Access Representative

Sentara Health Plans; Virginia, Northern (IL, KY); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid Time Off and Sick Leave

401k/403B with Employer Match

Tuition Assistance – $5,250/year

Student Debt Pay Down – $10,000

Life Insurance

Adoption, Fertility and Surrogacy Reim

Job summary

Sentara Northern Virginia Medical Center in Woodbridge, VA seeks a Patient Access Representative to handle patient registration, insurance verification, and related duties. The role requires greeting patients, processing payments, and guiding patients to the correct service areas with attention to privacy and compliance.

The position supports scheduling, pre-admission and discharge tasks as needed, with multiple shifts available and an emphasis on accurate data entry and customer service.

Qualifications

• Customer Service OR Data Entry – 2 years (Required)
• Demonstrated proficiency in computer keyboarding
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology (Preferred)
• Greet patients and families; communicate clearly and professionally

Responsibilities

• Register patients and verify identity; select correct patient record
• Review schedules and physician orders to register for appropriate service
• Scan insurance cards, IDs and documents; enter demographic and insurance info into EHR
• Explain and complete regulatory and privacy documents; adhere to privacy standards
• Explain and collect co-pays, deposits and outstanding balances; process transactions securely
• Greet patients and families; answer questions; guide to service area
• May perform scheduling, pre-admission and discharge duties; update families in waiting rooms

Skills

Customer service

Data entry

Keyboarding

Medical terminology

Education

High School Diploma or Equivalent

Associate's or Bachelor's degree can be considered in lieu of two years of experience

Tools

ICD-9/CPT coding

Electronic Health Records (EHR)

Job description

City/State Woodbridge, VA

Work Shift Multiple shifts available

Overview

Sentara Northern Virginia Medical Center is hiring Patient Access Representatives Full Time Evenings & & Nights available

The Patient Access Rep is responsible for all aspects of the patient registration process, including:

verifying the patient identity and selecting the correct patient record,

reviewing schedules and physician orders to register the patient for the appropriate service,

scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record.

Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards.

They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely.

Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time.

May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Education

High School Diploma or Equivalent (Required)

Associate's or Bachelor's degree can be considered in lieu of two years of experience

Certification/Licensure

No specific certification or licensure requirements

Experience

Customer Service OR Data Entry - 2 years (Required)

Demonstrated proficiency in computer keyboarding skills (Required)

Knowledge of third party payers, ICD-9/ CPT coding and medical terminology (Preferred)

Interpersonal skills

Proper grammar, spelling and punctuation

Extensive training provided for entry-level candidates and opportunities for advancement provided.

Benefits

Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Talroo - Allied Health, admitting, registration, insurance verification, customer service .

Sentara Northern Virginia Medical Center located in Woodbridge, VA is a 183-bed not-for-profit hospital. We combine the resources of a major health system with the compassionate, personalized care of a community hospital. We offer quiet, private rooms and quality care focused on safety and patient satisfaction. Our clinical services include advanced imaging, cancer services, cardiovascular care, emergency care, lab services, orthopedics, weight loss services and more, all powered through Sentara eCare®, a comprehensive electronic medical record system. In addition to our hospital, Sentara Health is enhancing access to healthcare services in Northern Virginia with outpatient and imaging centers in Lake Ridge, Lorton, Springfield and Alexandria, Va. We improve health every day, come be a part of the community.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years. Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan.

The people of the communities that we serve have nominated Sentara “Employer of Choice” for over ten years.

U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years.

Sentara offers professional development and a continued employment philosophy!