Patient Access Rep I

Sentara Healthcare Inc; Williamsburg, Northern (VA, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Life and disability insurance

401(k)/403(b) with employer match

Paid time off (vacation, sick time, or

holidays)

Educational assistance or student loan

Voluntary benefits

Job summary

Sentara Williamsburg Regional Medical Center is seeking a Patient Access Representative to handle patient registration, insurance verification, and scheduling in a fast-paced setting. The role emphasizes accurate data entry into the EHR, processing co-pays, and maintaining privacy and compliance standards.

The ideal candidate has strong customer service skills, solid keyboarding ability, and knowledge of medical terminology.

Qualifications

• Customer service or data entry experience required.
• Proficient keyboarding skills.
• Knowledge of third-party payers and medical terminology preferred.
• Strong grammar, spelling and punctuation.

Responsibilities

• Register patients by verifying identity and placing on correct record.
• Review schedules and physician orders to register for appropriate service.
• Explain and complete regulatory documents; verify demographics and insurance in EHR.
• Explain and collect co-pays, deposits and balances; perform secure transactions.
• Greet patients and families; assist with scheduling, pre-admission and discharge.

Skills

Customer Service

Data Entry

Interpersonal skills

Keyboarding skills

Medical terminology

Knowledge of third-party payers

Education

High School Diploma or Equivalent

Associate's or Bachelor's degree in lieu of two years of experience

Tools

Electronic Health Record (EHR)

Job description

Sentara Williamsburg Regional Medical Center is hiring a Patient Access Representative - Full Time Day schedule

The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Education

• High School Diploma or Equivalent (Required)
• Associate's or Bachelor's degree can be considered in lieu of two years of experience

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Customer Service OR Data Entry - 2 years (Required)
• Demonstrated proficiency in computer keyboarding skills (Required)
• Knowledge of third-party payers, ICD-9/ CPT coding and medical terminology (Preferred)
• Interpersonal skills
• Proper grammar, spelling and punctuation

Extensive training provided for entry-level candidates and opportunities for advancement provided.

Talroo - Allied Health, admitting, registration, insurance verification

• Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance;
• 401(k)/403(b) with employer match;
• paid time off (vacation, sick time, and holidays);
• paid parental and military leave;
• educational assistance or student loan repayment;
• and voluntary benefits.

Sentara Williamsburg Regional Medical Center, a Certified Primary Stroke Center, has 145 licensed beds and features the latest healthcare technologies, serving the region with the life-saving capabilities of an ultra-modern medical center. The hospital offers a full range of medical care from emergency heart catheterization to all-inclusive obstetrics care where patients can stay in one room. The hospital also provides advanced imaging and smart operating rooms. Sentara Williamsburg Regional Medical Center has also achieved Magnet recognition, the nation's highest honor for excellence in nursing. We improve health every day, come be a part of the community.