Patient Access Representative I

Sentara; Virginia Beach (VA); On-site; USD 28,000 - 41,000; Part time

Benefits offered by this job

Medical, Dental, Vision plans

401k with employer match

Paid Time Off

Education Assistance

Job summary

Sentara is seeking a Patient Access Representative in Virginia Beach for a part-time, 3rd shift role. You will handle patient registration, verify demographics and insurance, scan documents, explain compliance forms, and collect payments.

The position greets patients and coordinates service directions, with potential scheduling and discharge duties as needed. The role offers comprehensive benefits and a sign-on bonus up to $1,500 for qualified candidates, reflecting Sentara’s focus on accuracy,

Qualifications

• HS - High School Grad or Equivalent
• 2 years of Customer Service and/or Data Entry
• Associate or bachelor’s degree in lieu of two years of experience
• Proficiency in Keyboarding

Responsibilities

• Register patients by verifying identity and selecting the correct record, reviewing schedules and orders.
• Scan and verify insurance cards, IDs, Living Wills, and POAs; enter demographics and insurance data into EHR.
• Explain and complete regulatory and privacy documents; collect co-pays, deposits, and balances.
• Provide patient information updates to families and guide patients to service areas; may perform scheduling, pre-admission, and discharge duties.

Skills

Customer Service

Data Entry

Insurance Verification

Scheduling

Front Desk

Patient Registration

Receptionist

Non-clinical

Education

High School Diploma

Associate or Bachelor's degree in lieu of two years experience

Tools

Keyboarding

Job description

City/StateVirginia Beach, VAWork ShiftThird (Nights)Overview:Part Time, 3rd shift-NightsAs a Patient Access Representative with Sentara, you will be responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. During the registration process, the Patient Access Rep will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely. In most areas, the Patient Access Rep is the first point of contact for patients and provides the first impression of Sentara. They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms.Up to $1,500 Sign-On Bonus for Qualified Candidates!EducationHS - High School Grad or EquivalentCertification/LicensureNo specific certification or licensure requirementsExperience2 years of Customer Service and/or Data EntryAssociate or bachelor’s degree in Lieu of two years of experienceProficiency in KeyboardingKeywords: Customer Service, Patient Registration, Data Entry, Front Desk, Insurance, Insurance Verification, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical,We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.24 - $30.25 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance•Legal Resources Plan•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.Sentara Princess Anne Hospital is a 174-bed acute care hospital that provides quality clinical outcomes, experienced physicians, advanced technology, and a patient-centered approach to care in southern Virginia Beach, as well as neighboring Chesapeake and Northeastern North Carolina communities.As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, the hospital specializes in orthopedic and spine care, heart, vascular, advanced imaging, gynecological, comprehensive breast care services, and family maternity with a state-of-the-art neonatal intensive care unit. Our facility also is home to Virginia’s only Ornish Lifestyle Medicine program.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.