Patient Access Rep I

Sentara; Williamsburg (VA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Match

Paid Time Off

Educational Assistance

Student Loan Repayment

Parental Leave

Job summary

Sentara Williamsburg Regional Medical Center in Williamsburg, VA is hiring a Patient Access Representative for the full-time day shift. The role covers patient registration, insurance verification, and scheduling coordination with strong emphasis on accuracy and customer service.

You will verify demographics, collect payments, and maintain privacy compliant processes while guiding patients to the right service areas and communicating care updates to families in waiting rooms.

Qualifications

• High School Diploma or Equivalent is required.
• Associate's or Bachelor's degree can be considered in lieu of two years of experience.
• 2 years of Customer Service or Data Entry experience required.
• Proficiency in computer keyboarding is required.
• Knowledge of third-party payers, ICD-9/CPT coding and medical terminology is preferred.

Responsibilities

• Register patients by verifying identity and selecting the correct record.
• Review schedules and physician orders to register patients for appropriate services.
• Scan documents (insurance cards, IDs, Living Wills, POAs) and enter demographics in the EHR.
• Explain and complete regulatory and compliance forms; uphold privacy standards.
• Explain and collect co-pays, deposits and outstanding balances; conduct transactions securely.
• Greet patients and families; answer questions and guide to the correct service area.
• May perform scheduling, pre-admission and discharge duties; provide updates to families.

Skills

Customer Service

Data Entry

Keyboarding

Education

High School Diploma

Associate/Bachelor's in lieu of experience

Job description

City/StateWilliamsburg, VAWork ShiftFirst (Days)Overview:Sentara Williamsburg Regional Medical Center is hiring a Patient Access Representative - Full Time Day scheduleThe Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.EducationHigh School Diploma or Equivalent (Required)Associate's or Bachelor's degree can be considered in lieu of two years of experienceCertification/LicensureNo specific certification or licensure requirementsExperienceCustomer Service OR Data Entry - 2 years (Required)Demonstrated proficiency in computer keyboarding skills (Required)Knowledge of third-party payers, ICD-9/ CPT coding and medical terminology (Preferred)Interpersonal skillsProper grammar, spelling and punctuationExtensive training provided for entry-level candidates and opportunities for advancement provided.Talroo - Allied Health, admitting, registration, insurance verificationWe provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.24 - $30.25 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000• Pet Insurance• Legal Resources Plan• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is metSentara Williamsburg Regional Medical Center, a Certified Primary Stroke Center, has 145 licensed beds and features the latest healthcare technologies, serving the region with the life-saving capabilities of an ultra-modern medical center.The hospital offers a full range of medical care from emergency heart catheterization to all-inclusive obstetrics care where patients can stay in one room. The hospital also provides advanced imaging and “smart” operating rooms. Sentara Williamsburg Regional Medical Center has also achieved Magnet recognition, the nation's highest honor for excellence in nursing. We improve health every day, come be a part of the community.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.