Patient Access Rep I

Sentara Health; Pantops (VA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with employer match

Paid Time Off

Job summary

Sentara Health is seeking a Patient Access Representative in Charlottesville, VA for a full-time day shift. You will handle patient registration, verify identity, and enter demographic and insurance data in the electronic health record.

You will explain compliance documents, collect co-pays, and assist with scheduling and discharge duties as needed. The role requires a High School Diploma or equivalent, with preferred experience in customer service or data entry and knowledge of medical

Qualifications

• 2 years of Customer Service or Data Entry experience is required.
• Proficiency in computer keyboarding is required.
• Knowledge of third party payers, ICD-9/CPT coding and medical terminology is preferred.
• Strong interpersonal skills and proper grammar, spelling, and punctuation.

Responsibilities

• Register patients and verify identity to select the correct patient record.
• Review schedules and physician orders to register patients for services.
• Scan insurance cards, IDs, living wills, and POAs; verify and enter demographics and insurance data.
• Explain and complete regulatory and compliance documents; adhere to privacy standards.
• Explain and collect co-pays, deposits and outstanding balances; process transactions securely.
• Greet patients and families; answer questions and guide arrivals to the correct service area.
• May perform scheduling, pre-admission, discharge duties and provide updates to families.

Skills

Customer Service

Data Entry

Keyboarding

Interpersonal skills

Grammar, spelling & punctuation

ICD-9/CPT coding knowledge

Medical terminology

Third party payers knowledge

Education

High School Diploma or Equivalent

Associate's or Bachelor's degree in lieu of two years of experience

Job description

Overview

Sentara is hiring a

City/State

Charlottesville, VA

Work Shift

First (Days)

Overview

Sentara is hiring a Patient Access Representative - Full Time Day schedule

The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. Explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They will explain and collect co-payments, deposits and outstanding balances, and perform transactions securely. Greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. May also perform scheduling, pre-admission and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Education

• High School Diploma or Equivalent (Required)
• Associate's or Bachelor's degree can be considered in lieu of two years of experience

Certification/Licensure

• No specific certification or licensure requirements

Experience

• Customer Service OR Data Entry - 2 years (Required)
• Demonstrated proficiency in computer keyboarding skills (Required)
• Knowledge of third party payers, ICD-9/ CPT coding and medical terminology (Preferred)
• Interpersonal skills
• Proper grammar, spelling and punctuation

Extensive training provided for entry-level candidates and opportunities for advancement provided. Talroo-Allied Health, admitting, registration, insurance verification, customer service

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.24 - $30.25 hourly. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.