Patient Access Representative

OrthoNY; Town of Malta (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

OrthoNY in Malta, NY is seeking a Patient Access Representative to warmly greet patients and provide a high level of customer service from the first contact. You will accurately collect registration data and verify insurance information to ensure proper processing and smooth payments.

This full-time clerical role requires organization, attention to detail, and collaboration with multiple departments; travel to other offices may be necessary to cover coverage needs, and you will work within our

Qualifications

• High School Diploma required; some higher education preferred.
• Experience with an EMR/PM system required.
• Knowledge of medical insurances preferred.
• Excellent written, verbal and interpersonal communication skills.

Responsibilities

• Prepare appointments for the following day and ensure data completeness.
• Greet patients promptly and professionally.
• Answer incoming calls and assist patients.
• Review and verify data in the EMR.
• Collect copayments and balance payments.
• Operate the practice management system per guidelines.
• Coordinate with other departments to ensure smooth patient flow.
• Reconcile daily payments and close batches.
• Schedule follow-up appointments as needed.
• Provide printed materials or portal access to patients.
• Maintain confidentiality and HIPAA compliance.
• Keep workspace neat and restock supplies.
• Travel to other OrthoNY locations as needed.

Skills

Exceptional communication

Organizational skills

Attention to detail

Multi-tasking

HIPAA compliance

Education

High School Diploma

Some higher education

Tools

EMR/PM system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Access Representative

Full Time Clerical Malta, NY, US

25 days ago Requisition ID: 2304

Salary Range: $18.00 To $20.00 Hourly

Join the OrthoNY team as a Patient Access Representative, where you'll play a key role in ensuring our patients receive exceptional care from their very first interaction. As part of our collaborative and dedicated team, you'll help create a welcoming environment, manage patient information with precision, and support smooth clinic operations.

If you're passionate about providing top-notch service and working together to make a difference in patients' lives, we want to hear from you!

General Description

As the first impression of our practice, the Patient Access Representative pleasantly and professionally greets all patients with a high level of positive customer service. They must accurately and efficiently collect and enter registration information needed to facilitate proper processing and payment follow-through for all services rendered.

Responsibilities

• Prepare appointments for the following day to ensure accuracy of data – to include but not limited to ensuring all required fields and forms are present and complete, eligibility has been run and benefits pulled forward, new vs. established patient status has been properly identified and insurance responsibility is accurate;
• Greets patients promptly and professionally;
• Professionally answers incoming phone calls;
• Reviews any necessary data/forms with patient to ensure accurate and complete records are in the EMR;
• Properly collects copayments and balances;
• Performs responsibilities within OrthoNY's practice management system in a standard manner as defined by the Patient Access Supervisor/Manager;
• Works and communicates with other departments as needed to ensure timely and accurate processing of patient information and throughput to the clinic;
• Reconciles daily payments received with the system batch, ensuring proper accounting for all payments taken, accurately compiling reports and closing individual financial batches for each day;
• Reviews patient follow-up requirements on check out, making any necessary follow-up appointments as well as following proper protocols for any tests needing to be scheduled;
• Prints (or sends to patient portal) any handouts that need to be given to the patient;
• Maintains a high level of confidentiality and complies with HIPAA standards;
• Maintains a neat and organized workspace, and restocks supplies as needed;
• Travels to other offices as needed for coverage;
• Other duties as assigned.

Qualifications

• High School Diploma required; some higher education preferred;
• Knowledge of medical insurances preferred;
• Experience working with an EMR/PM required;
• Exceptional written, verbal and interpersonal communication skills;
• Highly organized with strong attention to detail;
• Quick thinker with ability to pivot in a fast-paced environment;
• Ability to multi-task in a high-volume environment is a must;
• Valid driver's license and vehicle for needed travel

Other Information

• Ability to travel to various OrthoNY locations if needed. Reliable transportation is essential.