Patient Service Representative

Syracuse Orthopedic Specialists, PC; City of Syracuse, Northern (NY, KY); Hybrid; USD 22,000 - 29,000; Full time

Job summary

Syracuse Orthopedic Specialists, PC seeks a Patient Service Representative for our Physical Therapy department at the Liverpool, NY location. You will be the first face patients see, greeting them, checking in, and setting a positive tone for their visit.

This full-time front desk role requires excellent communication, strong organizational skills, and experience with EMR/PM systems. You will handle scheduling, billing verification, and patient education throughout the visit.

Qualifications

• Minimum two years in customer service, preferably in a medical office.
• Knowledge of medical terminology.
• Experience with EMR/PM systems.
• Excellent written, verbal and interpersonal communication.
• Highly organized with strong attention to detail.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greet patients and check them in, setting a welcoming tone.
• Check-in and verify appointment and billing information.
• Schedule appointments and coordinate follow-ups.
• Collect co-pays and co-insurance from patients.
• Review paperwork for completeness and benefits.
• Explain missed appointment policy to patients.
• Set up FOTO Intake Survey.
• Assist clinician with FOTO status surveys.
• Support Central Billing Office with Medical Records requests.
• Monitor Plans of Care for certification.
• Scan documents into electronic medical records.
• Maintain active patient statistics and scheduled appointments.
• Handle other duties as needed.

Skills

Customer service

Medical terminology

Communication skills

Multitasking

Organizational skills

Education

High school diploma or GED

Tools

EMR/PM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Syracuse Orthopedic Specialists-Oswego Rd, Liverpool, NY, US

4 days ago Requisition ID: 2354

Salary Range: $16.00 To $21.50 Hourly

We are looking for a Patient Service Representative to join the team in our Physical Therapy department! We're looking for an outgoing, welcoming Patient Service Representative to be the first face our patients see!

In this front desk role, you'll greet patients as they arrive, check them in, and help set the tone for a positive experience from the moment they walk through our doors.

40 hours per week. Hours range - 6:30am-6pm Monday-Thursday and 6:30am-4pm Friday

Responsibilities:

• General reception to include greeting patients and answering phone
• Check-in patients and verify appointment and billing information
• Schedule appointments
• Collect co-pays and co-insurance
• Review paperwork for completeness
• Review benefits with patient
• Review missed appointment policy with patient
• Set-up FOTO Intake Survey
• Check-out patients and schedule follow-up appointments per the clinician’s instructions
• Assist Clinical staff with follow-up FOTO status surveys
• Assist Central Billing Office (CBO) with Medical Records Request per Policy & Procedure
• Monitor/Track Plans of Care (POC’s) for Certification
• Scan documentation, prescriptions, protocols, flow sheets, HEP’s, and other information into the patient (electronic) medical records
• Maintain Active Patient statistics and scheduled appointments
• Other responsibilities as needed

Qualifications:

• High school diploma or GED
• Minimum of two years of experience in customer service setting, preferably one year receptionist experience in a medical office.
• Knowledge of medical terminology
• Experience working with an EMR/PM required;
• Exceptional written, verbal and interpersonal communication skills;
• Highly organized with strong attention to detail;
• Quick thinker with ability to pivot in a fast-paced environment;
• Ability to multi-task in a high-volume environment is a must;