Patient Access Representative

OrthoNY; Loudonville (NY); On-site; USD 25,000 - 32,000; Full time

Job summary

OrthoNY seeks a Patient Access Representative for our Albany Clinic to greet patients, collect registrations, and ensure accurate data entry for services rendered.

You will handle scheduling, check-ins, and insurance verification while maintaining HIPAA confidentiality in a fast-paced orthopedic practice. This full-time clerical role offers regular hours and opportunities to support multiple office locations.

Qualifications

• High School Diploma required; some higher education preferred.
• Knowledge of medical insurances preferred.
• Experience working with an EMR/PM required.
• Exceptional written, verbal and interpersonal communication skills.
• Highly organized with strong attention to detail.
• Quick thinker with ability to pivot in a fast-paced environment.
• Ability to multi-task in a high-volume environment is a must.
• Ability to travel to various OrthoNY locations if needed.

Responsibilities

• Prepare appointments for the following day with complete data and verified eligibility.
• Greets patients promptly and professionally.
• Professionally answer incoming calls.
• Review data/forms in EMR to ensure records are accurate.
• Collect copayments and balances.
• Operate the practice management system per policy.
• Coordinate with other departments for timely data processing.
• Reconcile daily payments and close daily batches.
• Schedule follow-up tests and appointments.
• Provide patient handouts as needed.
• Maintain HIPAA confidentiality.
• Keep workspace neat and restock supplies.
• Travel to other OrthoNY offices as needed.
• Other duties as assigned.

Skills

Communication skills

Organization

Multitasking

Travel readiness

EMR/PM experience

Education

High School Diploma

Tools

EMR/PM system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Access Representative

Full Time Clerical Orthopedics NY-Albany, Albany, NY, US

5 days ago Requisition ID: 2349

Salary Range: $18.00 To $23.00 Hourly

We are growing and are looking for a Patient Access Representative to join the team at our Albany Clinic!

Monday-Friday 8am-4:30pm

General Description

As the first impression of our practice, the Patient Access Representative pleasantly and professionally greets all patients with a high level of positive customer service. They must accurately and efficiently collect and enter registration information needed to facilitate proper processing and payment follow-through for all services rendered.

Responsibilities

• Prepare appointments for the following day to ensure accuracy of data – to include but not limited to ensuring all required fields and forms are present and complete, eligibility has been run and benefits pulled forward, new vs. established patient status has been properly identified and insurance responsibility is accurate;
• Greets patients promptly and professionally;
• Professionally answers incoming phone calls;
• Reviews any necessary data/forms with patient to ensure accurate and complete records are in the EMR;
• Properly collects copayments and balances;
• Performs responsibilities within OrthoNY’s practice management system in a standard manner as defined by the Patient Access Supervisor/Manager;
• Works and communicates with other departments as needed to ensure timely and accurate processing of patient information and throughput to the clinic;
• Reconciles daily payments received with the system batch, ensuring proper accounting for all payments taken, accurately compiling reports and closing individual financial batches for each day;
• Reviews patient follow-up requirements on check out, making any necessary follow-up appointments as well as following proper protocols for any tests needing to be scheduled;
• Prints (or sends to patient portal) any handouts that need to be given to the patient;
• Maintains a high level of confidentiality and complies with HIPAA standards;
• Maintains a neat and organized workspace, and restocks supplies as needed;
• Travels to other offices as needed for coverage;
• Other duties as assigned.

Qualifications

• High School Diploma required; some higher education preferred;
• Knowledge of medical insurances preferred;
• Experience working with an EMR/PM required;
• Exceptional written, verbal and interpersonal communication skills;
• Highly organized with strong attention to detail;
• Quick thinker with ability to pivot in a fast-paced environment;
• Ability to multi-task in a high-volume environment is a must;
• Ability to travel to various OrthoNY locations if needed. Reliable transportation is essential.