Patient Access Representative

OrthoNY; Town of Clifton Park (NY); On-site; USD 20,664 - 27,552; Part time

Job summary

A healthcare provider in Clifton Park is looking for a Patient Access Representative to ensure exceptional care from the first patient interaction. Responsibilities include greeting patients, managing information, and supporting clinic operations. Required qualifications include a high school diploma, customer service skills, and experience with EMRs. This is a part-time position for weekends, 7:30 am - 2 pm, with possible weekday shifts.

Qualifications

• High School Diploma required; some higher education preferred.
• Knowledge of medical insurances preferred.
• Exceptional customer service skills required.
• Experience working with an EMR/PM required.
• Exceptional written, verbal and interpersonal communication skills.
• Highly organized with strong attention to detail.
• Quick thinker with ability to pivot in a fast-paced environment.
• Ability to multi-task in a high-volume environment is a must.
• Valid driver’s license and vehicle for needed travel.

Responsibilities

• Prepare appointments for the following day to ensure accuracy.
• Greets patients promptly and professionally.
• Professionally answers incoming phone calls.
• Reviews data/forms with patients to ensure records are accurate.
• Collects copayments and balances properly.
• Performs responsibilities within management system as defined.
• Communicates with other departments for timely patient processing.
• Reconciles daily payments received accurately.
• Reviews patient follow-up requirements upon checkout.
• Prints or sends handouts to patients.
• Maintains confidentiality and complies with HIPAA standards.
• Maintains a neat and organized workspace.
• Travels to other offices as needed.

Skills

Exceptional customer service skills

Attention to detail

Ability to multi-task

Verbal communication skills

Interpersonal communication skills

Knowledge of medical insurances

Education

High School Diploma

Some higher education

Tools

EMR/PM systems

Job description

Join the OrthoNY team as a Patient Access Representative, where you'll play a key role in ensuring our patients receive exceptional care from their very first interaction. As part of our collaborative and dedicated team, you'll help create a welcoming environment, manage patient information with precision, and support smooth clinic operations.

Part-time - Saturday and Sundays 7:30am-2pm with opportunity to pick up week day shifts as needed

General Description

As the first impression of our practice, the Patient Access Representative pleasantly and professionally greets all patients with a high level of positive customer service. They must accurately and efficiently collect and enter registration information needed to facilitate proper processing and payment follow-through for all services rendered.

Responsibilities

• Prepare appointments for the following day to ensure accuracy of data – to include but not limited to ensuring all required fields and forms are present and complete, eligibility has been run and benefits pulled forward, new vs. established patient status has been properly identified and insurance responsibility is accurate;
• Greets patients promptly and professionally;
• Professionally answers incoming phone calls;
• Reviews any necessary data/forms with patient to ensure accurate and complete records are in the EMR;
• Properly collects copayments and balances;
• Performs responsibilities within OrthoNY’s practice management system in a standard manner as defined by the Patient Access Supervisor/Manager;
• Works and communicates with other departments as needed to ensure timely and accurate processing of patient information and throughput to the clinic;
• Reconciles daily payments received with the system batch, ensuring proper accounting for all payments taken, accurately compiling reports and closing individual financial batches for each day;
• Reviews patient follow-up requirements on check out, making any necessary follow-up appointments as well as following proper protocols for any tests needing to be scheduled;
• Prints (or sends to patient portal) any handouts that need to be given to the patient;
• Maintains a high level of confidentiality and complies with HIPAA standards;
• Maintains a neat and organized workspace, and restocks supplies as needed;
• Travels to other offices as needed for coverage;
• Other duties as assigned.

Qualifications

• High School Diploma required; some higher education preferred;
• Knowledge of medical insurances preferred;
• Exceptional customer service skills required;
• Experience working with an EMR/PM required;
• Exceptional written, verbal and interpersonal communication skills;
• Highly organized with strong attention to detail;
• Quick thinker with ability to pivot in a fast-paced environment;
• Ability to multi-task in a high-volume environment is a must;
• Valid driver’s license and vehicle for needed travel

Other Information

• Reliable transportation is essential.