Patient Service Representative

Orthony; Town of Clay (NY); On-site; USD 22,000 - 29,000; Full time

Job summary

Syracuse Orthopedic Specialists at Oswego Rd, Liverpool, NY is seeking a full-time Patient Service Representative for its Physical Therapy department. You will greet patients, manage check-ins, verify information, schedule appointments, and assist with billing and records to ensure a smooth patient experience.

The role requires a high school diploma, 2+ years in a customer service setting (medical office preferred), and strong communication and organizational skills.

Qualifications

• Two years of customer service experience, preferably in a medical office.
• Knowledge of medical terminology.
• Experience with an EMR/PM system is required.
• Excellent written, verbal and interpersonal communication skills.

Responsibilities

• Greet patients and check in at arrival.
• Verify appointment and billing information.
• Schedule and confirm appointments.
• Collect co-pays and co-insurance.
• Review paperwork for completeness and benefits with patient.
• Support clinicians with FOTO intake surveys.
• Assist with medical records requests and billing coordination.

Skills

Customer service

Emr/PM systems

Medical terminology

Receptionist experience

Communication skills

Organization

Education

High school diploma or GED

Tools

EMR/PM system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Syracuse Orthopedic Specialists-Oswego Rd, Liverpool, NY, US

Salary Range: $16.00 To $21.50 Hourly

We are looking for a Patient Service Representative to join the team in our Physical Therapy department! We're looking for an outgoing, welcoming Patient Service Representative to be the first face our patients see!

In this front desk role, you'll greet patients as they arrive, check them in, and help set the tone for a positive experience from the moment they walk through our doors.

40 hours per week. Hours range - 6:30am-6pm Monday-Thursday and 6:30am-4pm Friday

Responsibilities:

• General reception to include greeting patients and answering phone


• Check-in patients and verify appointment and billing information


• Schedule appointments


• Collect co-pays and co-insurance


• Review paperwork for completeness


• Review benefits with patient


• Review missed appointment policy with patient


• Set-up FOTO Intake Survey


• Check-out patients and schedule follow-up appointments per the clinician's instructions


• Assist Clinical staff with follow-up FOTO status surveys


• Assist Central Billing Office (CBO) with Medical Records Request per Policy & Procedure


• Monitor/Track Plans of Care (POC's) for Certification


• Scan documentation, prescriptions, protocols, flow sheets, HEP's, and other information into the patient (electronic) medical records


• Maintain Active Patient statistics and scheduled appointments


• Other responsibilities as needed

Qualifications:

• High school diploma or GED


• Minimum of two years of experience in customer service setting, preferably one year receptionist experience in a medical office.


• Knowledge of medical terminology


• Experience working with an EMR/PM required;


• Exceptional written, verbal and interpersonal communication skills;


• Highly organized with strong attention to detail;


• Quick thinker with ability to pivot in a fast-paced environment;


• Ability to multi-task in a high-volume environment is a must;