Patient Access Represenative

Ascension Health; Racine (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Retirement plan (403(b))

Paid time off

Tuition reimbursement

Employee assistance program

Parental leave

Disability and life insurance

Job summary

Ascension Health’s All Saints Hospital in Racine, WI seeks a dedicated team member for the Behavioral Health department on the Day Shift. This full-time role supports scheduling, patient contact, and care coordination to ensure smooth access and prepared patients.

You will manage demographic and insurance data, assist with pre-service authorizations, and coordinate scheduling needs, contributing to efficient operations and high-quality patient experiences in a compassionate Catholic health

Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Responsibilities

• Orchestrate patient scheduling workflows to ensure the most efficient use of time and clinical resources, providing a seamless access experience for every patient.
• Serve as the primary point of contact for patients and staff, facilitating clear communication regarding procedure requirements and pre-service instructions to alleviate patient anxiety and ensure preparedness.
• Manage the integrity of patient data by accurately collecting and entering demographic, insurance, and clinical information, forming a reliable foundation for high-quality care.
• Coordinate essential pre-service authorizations and insurance verifications, proactively resolving barriers to ensure patients can receive their prescribed procedures without delay.
• Support clinical operations by expertly managing complex scheduling needs and independently navigating resources to resolve any procedure-related conflicts.

Education

High School diploma equivalency OR 1 year of applicable cumulative job specific experience

Job description

Your future role at a glance

Location: Racine, WI

Facility: All Saints Hospital

Department: Behavioral Health

Schedule: Day Shift | Full-time

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

How you’ll make an impact in this role

• Orchestrate patient scheduling workflows to ensure the most efficient use of time and clinical resources, providing a seamless access experience for every patient.
• Serve as the primary point of contact for patients and staff, facilitating clear communication regarding procedure requirements and pre-service instructions to alleviate patient anxiety and ensure preparedness.
• Manage the integrity of patient data by accurately collecting and entering demographic, insurance, and clinical information, forming a reliable foundation for high-quality care.
• Coordinate essential pre-service authorizations and insurance verifications, proactively resolving barriers to ensure patients can receive their prescribed procedures without delay.
• Support clinical operations by expertly managing complex scheduling needs and independently navigating resources to resolve any procedure-related conflicts.

What minimum requirements you’ll need

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf) poster.

E-Verify statement

Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.