Patient Access Representative Command Board Call Center

Cedarparktexasedc; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

403(b) retirement plan

Paid time off

Tuition support

Employee assistance program

Parental/adoption benefits

Transportation savings

Job summary

Ascension in Austin, Texas is seeking a dedicated team member for the Command Board Call Center. This full-time role features 3x12-hour shifts (10:45 a.m. – 11:15 p.m.) with rotating weekends, serving as a central coordinator for patient transfers and admissions.

You will join a nonprofit health system known for service, growth, and compassionate care. Eligible colleagues receive comprehensive health coverage, a 403(b) retirement plan, paid time off, tuition assistance, and employee support

Qualifications

• High School diploma equivalency or 1 year of applicable cumulative job specific experience required.

Responsibilities

• Orchestrate Real-Time Patient Throughput by serving as the central point of contact for all clinical departments to coordinate seamless patient transfers and admissions.
• Master High-Stakes Bed Management by strategically assigning patient rooms based on clinical acuity, unit capacity, and specialized care requirements.
• Execute Crisis-Ready Communications by managing high-volume calls in a fast-paced command center environment where speed and accuracy directly impact patient care.
• Synchronize Inter-Departmental Logistics by delivering and receiving precise clinical instructions to ensure transport and nursing teams are aligned on every patient move.
• Champion Continuous Performance Improvement by actively participating in real-time feedback loops, demonstrating the professional maturity to give and receive constructive criticism to optimize workflows

Education

High School diploma equivalency OR 1 year of applicable cumulative job specific experience

Job description

Your future role at a glance

Location: Austin, Texas

Facility:Good Health Solutions Center

Department/Specialty: Command Board Call Center

Schedule: Full Time | 3x12-Hour Shifts; 10:45a - 11:15p w/ rotating weekends

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

How you’ll make an impact in this role

• Orchestrate Real-Time Patient Throughput by serving as the central point of contact for all clinical departments to coordinate seamless patient transfers and admissions.

• Master High-Stakes Bed Management by strategically assigning patient rooms based on clinical acuity, unit capacity, and specialized care requirements.

• Execute Crisis-Ready Communications by managing high-volume calls in a fast-paced command center environment where speed and accuracy directly impact patient care.

• Synchronize Inter-Departmental Logistics by delivering and receiving precise clinical instructions to ensure transport and nursing teams are aligned on every patient move.

• Champion Continuous Performance Improvement by actively participating in real-time feedback loops, demonstrating the professional maturity to give and receive constructive criticism to optimize workflows

What minimum requirements you’ll need

Education:

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

E-Verify statement

Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.