Patient Access Rep I

Industrial Asset Management Council, Inc; Missouri; On-site; USD 35,000 - 50,000; Full time

Job summary

An established industry player is seeking a Patient Access Representative to join their team in St. Louis. This role is vital as the first point of contact for patients, requiring exceptional customer service and professionalism. The representative will facilitate patient entry, ensuring accurate collection of information and compliance with regulatory guidelines. With a commitment to community health and well-being, this organization offers a supportive environment and comprehensive benefits, making it an exciting opportunity for those looking to make a difference in healthcare.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Tuition Assistance

403(b) Plan

Pension Plan

Legal Services

Benefits start on the first day after hire

Qualifications

• High standards of customer service and compassion are essential.
• Knowledge of insurance carriers and Medicare guidelines is required.

Responsibilities

• Facilitate patient entry, including demographics and insurance collection.
• Perform hospital registration and scheduling within BJC systems.

Skills

Customer Service

Critical Thinking

Communication Skills

Insurance Knowledge

Education

High School Diploma or GED

Associate's Degree

Tools

BJC Systems

Job description

Additional Information About the Role

St. Louis Children's is looking to hire a Patient Access Rep I for their evening shift!

Additional Preferred Requirements

• Shift Time: 3-11:30 PM, Monday - Friday
• Full Time and Daily Pay!
• Shift differential
• $750 sign-on bonus

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, serving residents primarily in the greater St. Louis, southern Illinois, and southeast Missouri regions. With net revenues of $6.3 billion and over 30,000 employees, BJC provides inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care, and hospice services across 14 hospitals and multiple community health locations.

BJC is the largest provider of charity care, unreimbursed care, and community benefits in Missouri, offering $785.9 million annually in community benefits, including $410.6 million in charity care and financial assistance to ensure access to medical care regardless of ability to pay. BJC also commits to research, emergency preparedness, community outreach, and regional economic development. Its partnership with Barnes-Jewish Hospital and St. Louis Children’s Hospital, affiliated with Washington University School of Medicine, ensures patients have access to the latest medical advances.

Preferred Qualifications

Role Purpose

The Patient Access Representative is often the first point of contact for patients and must exemplify high standards of customer service, compassion, and professionalism, aligning with BJC's mission, vision, and values. The role involves facilitating all aspects of patient entry into BJC facilities, requiring emotional intelligence, professionalism, and the ability to make personal connections. Responsibilities include accurate collection of demographics and insurance information, benefit verification, and point-of-service collection to maximize reimbursements and prevent denials. Accurate selection from the Master Patient Index (MPI) is critical for patient safety. The candidate must maintain knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation standards.

Responsibilities

1. Utilize critical thinking to solve problems, anticipate patient needs, and respond effectively. Communicate professionally and positively with patients, families, and staff in person, via computer, or by phone to enhance patient experience, optimize reimbursements, and reduce denials.
2. Perform hospital registration and scheduling within multiple BJC systems, ensuring proper patient identification, insurance verification, document scanning, and order validation. Provide patients with instructions, financial education, and collect payments accurately.
3. Comply with regulatory guidelines such as Medicare Secondary Payer (MSP), HIPAA, Patient Bill of Rights, Advance Directives, Consent to Treat, EMTALA, and JCAHO requirements. Ensure HIPAA acknowledgements are completed by patients.
4. This is a safety-sensitive position requiring alertness and safe work practices at all times.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• No experience required

Preferred Requirements

Education

• Associate's Degree

Experience

• Less than 2 years

Licenses & Certifications

• CHAA

Benefits and Legal Statement

BJC Total Rewards

At BJC, we are committed to supporting your physical, emotional, social, and financial well-being with comprehensive benefits, including medical, dental, vision, life insurance, legal services, disability insurance, pension and 403(b) plans, tuition assistance, and more.

• Benefits start the first day after hire

For more information, visit www.bjctotalrewards.com/Benefits. Note that not all benefits apply to all jobs. This description provides a general overview and is not exhaustive of all responsibilities, duties, or qualifications. BJC is an Equal Opportunity Employer.