Patient Access Rep I

340B Health; Missouri; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Patient Access Representative to join their dedicated team. This role is crucial as the first point of contact for patients, ensuring a seamless entry into healthcare facilities. Candidates will need to exhibit exceptional customer service, emotional intelligence, and strong problem-solving skills. Responsibilities include verifying insurance, collecting patient information, and maintaining compliance with healthcare regulations. This position offers full-time hours with daily pay and a sign-on bonus, making it an attractive opportunity for those looking to make a real difference in patient care.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Paid Time Off

Flexible Spending Accounts

Adoption Assistance

Disability Insurance

Pension Plan

403(b) Plan

Qualifications

• Exemplifies high standards of customer service and professionalism.
• Accurate collection of demographics and insurance information.

Responsibilities

• Communicate professionally with patients and staff to ensure a positive experience.
• Handle hospital registration and scheduling within multiple systems.
• Understand and enforce compliance with regulations such as HIPAA.

Skills

Customer Service

Critical Thinking

Insurance Verification

HIPAA Compliance

Education

High School Diploma or GED

Associate's Degree

Job description

Additional Information About the Role

St. Louis Children's is looking to hire a Patient Access Rep I for their evening shift!

Additional Preferred Requirements

• Shift Time: 3-11:30 PM, Monday - Friday
• Full Time and Daily Pay!
• Shift differential
• $750 sign-on bonus

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois, and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban, and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care, and hospice.

BJC is the largest provider of charity care, unreimbursed care, and community benefits in Missouri. It provides $785.9 million annually in community benefits, including $410.6 million in charity care and financial assistance. BJC also commits to research, emergency preparedness, health literacy, community outreach, and regional economic development.

Patients have access to the latest medical advances through a formal affiliation with Barnes-Jewish Hospital and St. Louis Children's Hospital with Washington University School of Medicine, ranked among the top medical schools in the country.

Preferred Qualifications

Role Purpose

The Patient Access Representative is often the first point of contact for patients and must exemplify high standards of customer service, compassion, and professionalism. The role involves facilitating patient entry into BJC facilities, requiring emotional intelligence and the ability to make personal connections. Accurate collection of demographics, insurance information, benefit verification, and point-of-service collection are critical to maximize reimbursements and prevent denials. Correctly selecting the patient from the master person index (MPI) is vital for patient safety. The team member must maintain knowledge of insurance carriers, Medicare guidelines, and relevant regulations.

Responsibilities

1. Use critical thinking to solve problems, anticipate patient needs, and respond appropriately. Communicate professionally with patients, families, and staff in person, via computer, or by phone to ensure a positive experience, maximize reimbursements, and minimize denials. Ensure accurate patient records by correctly selecting the MPI.
2. Handle hospital registration and scheduling within multiple BJC systems. Verify insurance, scan and retrieve documents, confirm orders, and provide patients with instructions and financial information. Collect applicable patient payments.
3. Understand and enforce hospital compliance with regulations such as Medicare Secondary Payer (MSP), HIPAA, Patient Bill of Rights, Advance Directives, EMTALA, and JCAHO standards. Ensure HIPAA acknowledgment from patients.
4. This is a safety-sensitive position requiring alertness and safe work practices.

Minimum Requirements

Education: High School Diploma or GED

Experience: No experience required

Preferred Requirements

Education: Associate's Degree

Experience: Less than 2 years

Licenses & Certifications: CHAA

Benefits and Legal Statement

BJC Total Rewards

We offer comprehensive benefits including medical, dental, vision, life insurance, legal services, disability insurance, pension and 403(b) plans, tuition assistance, learning and development opportunities, flexible spending accounts, paid time off, and adoption assistance. For more details, visit www.bjctotalrewards.com/Benefits.

*Benefits vary by position and employment status.

This description provides a general overview of the role and is not exhaustive. BJC is an Equal Opportunity Employer.