Patient Access Rep I

BJC HealthCare; Saint Peters (MO); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player in healthcare is seeking a Patient Access Representative to join their team. This role is crucial as the first point of contact for patients, where you'll utilize your customer service skills to ensure a smooth entry process into healthcare facilities. With a commitment to compassion and professionalism, you'll handle patient registrations, verify insurance, and provide essential information to patients. This part-time position offers a supportive environment with a focus on community health and well-being. If you're looking to make a difference in people's lives while working in a dynamic healthcare setting, this opportunity is perfect for you.

Benefits

Daily Pay

$500 Sign-on Bonus

Qualifications

• High standards of customer service and professionalism are essential.
• No prior experience required, but certification is preferred.

Responsibilities

• Facilitate patient entry and collect demographic and insurance information.
• Perform hospital registration and scheduling within multiple systems.
• Ensure compliance with regulatory guidelines and maintain patient safety.

Skills

Customer Service

Critical Thinking

Compassion

Professionalism

Emotional Intelligence

Education

High School Diploma or GED

Associate's Degree

Job description

Additional Information About the Role

St. Peters is looking to hire a Patient Access Rep I.

Preferred Requirements

• Part-time, 24 hours, 7AM - 3:00PM, rotating weekends and holidays
• Daily Pay and a $500 Sign-on Bonus

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, serving the greater St. Louis, southern Illinois, and southeast Missouri regions. With net revenues of $6.3 billion and over 30,000 employees, BJC provides inpatient and outpatient care, primary care, community health, and more across 14 hospitals and community health locations. BJC is committed to community benefits, including charity care and health literacy initiatives, and has affiliations with top medical institutions.

Role Purpose

The Patient Access Representative is often the first point of contact for patients, requiring high standards of customer service, compassion, professionalism, and emotional intelligence. The role involves facilitating patient entry into BJC facilities, accurate collection of demographic and insurance information, benefit verification, and ensuring patient safety through correct identification in the Master Patient Index.

Responsibilities

• Utilize critical thinking to solve problems, anticipate patient needs, and respond professionally in all interactions.
• Perform hospital registration and scheduling within multiple BJC systems, ensuring proper patient identification, insurance verification, document retrieval, and accurate record-keeping.
• Provide patients with preparation instructions, financial education, and collect payments.
• Ensure compliance with regulatory guidelines such as Medicare Secondary Payer, HIPAA, Patient Bill of Rights, and others.
• Maintain alertness and work safely at all times, as this is a safety-sensitive position.

Minimum Requirements

• High School Diploma or GED
• No prior experience required

Preferred Requirements

• Associate's Degree
• Certification: CHAA

For more information on benefits, visit www.bjctotalrewards.com/Benefits.

Note: This description provides a general overview and is not exhaustive of all responsibilities and qualifications. BJC is an Equal Opportunity Employer.