Patient Access Rep I

Industrial Asset Management Council, Inc; Sullivan (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare organization in Missouri seeks a Patient Access Representative. This role involves facilitating patient entry, ensuring accurate information collection, and providing exceptional customer service. The ideal candidate will have strong interpersonal skills and attention to detail, contributing to a positive patient experience and optimizing reimbursements.

Benefits

Medical, dental, vision insurance

Disability insurance

Pension and 403(b) plans

401(k) matching

Tuition assistance

Paid Time Off

Qualifications

• First point of contact for patients, requiring customer service and professionalism.
• Accurate collection of demographics and insurance information.

Responsibilities

• Utilize critical thinking to resolve patient needs and ensure a positive experience.
• Handle hospital registration and scheduling across multiple systems.

Skills

Customer Service

Emotional Intelligence

Attention to Detail

Education

High School Diploma or GED

Associate's Degree

Tools

HIPAA Compliance

Medicare Guidelines

Job description

Additional Information About the Role

Missouri Baptist Sullivan is looking to hire a Patient Access Full-time team member! Apply today!

Additional Preferred Requirements

• 12-hour shifts
• 6:30 AM - 7:00 PM
• Thursday, Friday, and Saturday
• Daily Pay and a $750 sign-on bonus!

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, serving residents primarily in the greater St. Louis, southern Illinois, and southeast Missouri regions. With net revenues of $6.3 billion and over 30,000 employees, BJC provides a wide range of services including inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care, and hospice.

BJC is the largest provider of charity care, unreimbursed care, and community benefits in Missouri, contributing $785.9 million annually in community benefits, including $410.6 million in charity care and financial assistance to ensure access to medical care regardless of ability to pay. BJC also supports research, emergency preparedness, health literacy, community outreach, and regional economic development. Patients benefit from the latest medical advances through affiliations with Barnes-Jewish Hospital, St. Louis Children’s Hospital, and Washington University School of Medicine.

Preferred Qualifications

Role Purpose

The Patient Access Representative is often the first point of contact for patients and must exemplify the highest standards of customer service, compassion, and professionalism, aligning with BJC’s mission, vision, values, and service standards. This role involves facilitating patient entry into BJC facilities, requiring emotional intelligence, professionalism, and the ability to connect personally. Accurate collection of demographics, insurance information, benefit verification, and point-of-service collections are critical to optimizing reimbursements and preventing denials. Precise patient identification from the master person index (MPI) is essential for patient safety. The team member must have a friendly demeanor, keen attention to detail, and knowledge of insurance carriers, Medicare guidelines, and federal, state, and accreditation standards.

Responsibilities

1. Utilize critical thinking to resolve various situations, anticipate patient needs, and respond effectively. Communicate professionally and positively with patients, families, and colleagues in person, online, or by phone. This ensures a positive patient experience, maximizes reimbursements, minimizes denials, and maintains the integrity of clinical, financial, and billing records by accurately selecting the correct MPI.
2. Handle hospital registration and scheduling across multiple BJC systems. Ensure proper patient identification, verify insurance, scan and retrieve documents, and validate that orders are complete, signed, and accurate. Provide patients with preparation instructions, financial education, and collect payments.
3. Understand and enforce hospital compliance with regulations such as Medicare Secondary Payer (MSP), HIPAA, Patient Bill of Rights, Advance Directives, Consent to Treat, EMTALA, and JCAHO standards. Ensure patients complete HIPAA acknowledgments.
4. This is a safety-sensitive position requiring constant alertness and safe work practices.

Minimum Requirements

Education: High School Diploma or GED

Experience: No Experience required

Preferred Requirements

Education: Associate's Degree

Experience: Less than 2 years

Supervisor Experience: None required

Licenses & Certifications: CHAA

Benefits and Legal Statement

BJC Total Rewards

We are committed to supporting your physical, emotional, social, and financial well-being with comprehensive benefits, including:

• Medical, dental, vision, life insurance, and legal services starting the first day after hire
• Disability insurance paid by BJC
• Pension and 403(b) plans funded by BJC
• 401(k) with BJC matching
• Tuition assistance from day one
• Access to BJC Institute for Learning and Development
• Flexible Spending Accounts for health and dependent care
• Paid Time Off covering vacation, sick leave, holidays, and personal days
• Adoption assistance

Learn more at www.bjctotalrewards.com/Benefits. Note that benefits vary by position.

This description provides a general overview of the role and is not exhaustive. BJC is an Equal Opportunity Employer.