Patient Access Rep I

BJC HealthCare; Farmington (MO); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Patient Access Representative to join their team. This role is pivotal in ensuring a welcoming first impression for patients and requires a blend of compassion, attention to detail, and customer service skills. As the first point of contact, you will facilitate patient entry, manage registration, and ensure compliance with healthcare regulations. With a commitment to community benefit and a supportive environment, this position offers a unique opportunity to contribute to patient care while enjoying comprehensive benefits and a flexible work schedule. If you are ready to make a difference in healthcare, this role is for you!

Benefits

Health Insurance

401(k) Matching

Tuition Assistance

Paid Time Off

Flexible Spending Accounts

Qualifications

• Must have a high school diploma or GED; associate's degree preferred.
• No prior experience required for this entry-level position.

Responsibilities

• Facilitate patient entry into BJC facilities with high standards of service.
• Perform hospital registration, scheduling, and insurance verification.
• Ensure compliance with regulations like HIPAA and Medicare standards.

Skills

Customer Service

Critical Thinking

Attention to Detail

Knowledge of Insurance Standards

Emotional Intelligence

Education

High School Diploma or GED

Associate's Degree

Job description

Additional Information About the Role

Parkland Health Center is looking to add a Patient Access Representative!

PRN Position Only!

Preferred Requirements

• PRN schedule – must be flexible
• Must work 32 hours a month – minimum requirement
• Daily pay
• Shifts will vary

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois, and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban, and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care, and hospice.

BJC is the largest provider of charity care, unreimbursed care, and community benefits in Missouri. It provides $785.9 million annually in community benefit, including $410.6 million in charity care and financial assistance to ensure medical care regardless of ability to pay. BJC also contributes through research, emergency preparedness, health literacy, community outreach, and economic development.

Patients benefit from the latest advances in medical science via a partnership between Barnes-Jewish Hospital and St. Louis Children's Hospital with Washington University School of Medicine.

Preferred Qualifications

Role Purpose

The Patient Access Representative is often the first point of contact, representing BJC with high standards of customer service, compassion, and professionalism. This role involves facilitating patient entry into BJC facilities, requiring emotional intelligence, attention to detail, and knowledge of insurance and regulatory standards. Accurate data collection and patient safety are critical.

Responsibilities

• Use critical thinking to solve problems and respond to patient needs, ensuring positive experiences and accurate record-keeping.
• Perform hospital registration, scheduling, insurance verification, and document management across BJC systems.
• Ensure compliance with regulations such as Medicare Secondary Payer, HIPAA, and JCAHO standards.

Minimum Requirements

• High School Diploma or GED
• No experience required

Preferred Requirements

• Associate's Degree
• CHAA certification

Benefits and Legal Statement

BJC offers comprehensive benefits including health insurance, pension, 401(k) matching, tuition assistance, flexible spending accounts, paid time off, and more. For details, visit www.bjctotalrewards.com/Benefits.

Note: Not all benefits apply to all jobs. This description provides a general overview and is not exhaustive. BJC is an Equal Opportunity Employer.