Patient Access Rep I

BJC HealthCare; Belleville (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Patient Access Representative to be the first point of contact for patients. In this dynamic role, you will facilitate patient entry into healthcare facilities, ensuring accurate collection of demographics and insurance information while providing exceptional customer service. This position requires emotional intelligence and professionalism, with responsibilities that include problem-solving, effective communication, and compliance with healthcare regulations. Join a team that values compassion and dedication to patient care, and contribute to a mission that ensures access to medical services for all.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan

Tuition Assistance

Paid Time Off

Adoption Assistance

Qualifications

• High School Diploma or GED required; Associate’s Degree preferred.
• No experience required; less than 2 years preferred.

Responsibilities

• Facilitate patient entry, collect demographics, and verify insurance information.
• Communicate professionally with patients and staff to ensure positive experiences.
• Ensure compliance with regulations and complete HIPAA acknowledgments.

Skills

Customer Service

Attention to Detail

Critical Thinking

Insurance Knowledge

Emotional Intelligence

Education

High School Diploma or GED

Associate’s Degree

Job description

Additional Information About the Role

Memorial Belleville is looking to hire a Patient Access Rep I!

Additional Preferred Requirements

• This is a PRN role
• The requirements are 32 hours per month, including weekends for both day and night shifts.
• Hours for PRN Day shift: 6:45 am - 7:15 pm. Night shift: 6:45 pm - 7:15 am.
• Daily pay!

Overview

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, serving residents primarily in the greater St. Louis, southern Illinois, and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC provides services including inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care, and hospice across 14 hospitals and multiple community health locations.

BJC is the largest provider of charity care, unreimbursed care, and community benefits in Missouri, offering $785.9 million annually in community benefits, including $410.6 million in charity care and financial assistance, ensuring access to medical care regardless of ability to pay. BJC also contributes to research, emergency preparedness, health literacy, community outreach, and regional economic development.

Patients benefit from access to the latest medical advances through a formal affiliation with Barnes-Jewish Hospital and St. Louis Children’s Hospital, in partnership with Washington University School of Medicine, ranked among the top medical schools nationally.

Preferred Qualifications

Role Purpose

The Patient Access Representative is often the first point of contact for patients and must exemplify BJC’s standards of customer service, compassion, and professionalism. This role involves facilitating all aspects of patient entry into BJC facilities, requiring emotional intelligence, professionalism, and the ability to make personal connections. Responsibilities include accurate collection of demographics and insurance information, benefit verification, and point-of-service collection to maximize reimbursements and prevent denials, while ensuring patient safety through correct identification in the Master Patient Index (MPI). A friendly demeanor, attention to detail, and knowledge of insurance carriers, Medicare guidelines, and regulatory standards are essential.

Responsibilities

1. Use critical thinking to solve problems, anticipate patient needs, and respond appropriately. Communicate professionally and positively with patients, families, and staff in person, online, or by phone to ensure a positive patient experience, accurate billing, and compliance.
2. Perform hospital registration and scheduling within multiple BJC systems, ensuring proper patient identification, insurance verification, document scanning, and order validation. Provide patients with preparation instructions, financial education, and collect payments.
3. Understand and enforce hospital compliance with regulations such as Medicare Secondary Payer (MSP), HIPAA, Patient Bill of Rights, Advance Directives, EMTALA, and JCAHO standards. Ensure HIPAA acknowledgments are completed.
4. This is a safety-sensitive position requiring constant alertness and safe work practices.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• No experience required

Preferred Requirements

Education

• Associate’s Degree

Experience

• Less than 2 years

Licenses & Certifications

• CHAA

Benefits and Legal Statement

BJC Total Rewards

We offer comprehensive benefits including medical, dental, vision, life insurance, legal services, disability insurance, pension and 401(k), tuition assistance, learning and development programs, flexible spending accounts, paid time off, and adoption assistance. Benefits vary by position.

Learn more at www.bjctotalrewards.com/Benefits

*Benefits may not apply to all roles.

This description provides a general overview of the position and is not exhaustive. BJC is an Equal Opportunity Employer.