Patient Access Representative I

RWJBarnabas Health; New York (NJ, NY); On-site; USD 35,000 - 55,000; Part time

Job summary

An established industry player seeks a Patient Access Representative I to join their compassionate team. In this pivotal role, you'll be the first point of contact for patients, expertly managing calls and scheduling appointments based on clinical needs. Your effective communication skills will ensure a seamless experience for patients, while your proficiency with various software tools will enhance operational efficiency. This position offers the chance to make a meaningful impact in the community by providing high-quality patient-centered care. Join a forward-thinking organization that values your contributions and supports your professional growth.

Benefits

Paid Time Off (PTO)

Medical and Prescription Drug Insurance

Dental and Vision Insurance

Retirement Plans

Short & Long Term Disability

Life & Accidental Death Insurance

Tuition Reimbursement

Health Care/Dependent Care Flexible Spending Accounts

Wellness Programs

Discounts Through Partners

Qualifications

• High school diploma or equivalent required.
• Knowledge of medical terminology and insurance verification preferred.

Responsibilities

• Respond to inbound patient calls and schedule appointments.
• Handle general questions with empathy to exceed patient expectations.

Skills

Medical Terminology Knowledge

Oral Communication Skills

Written Communication Skills

Computer Literacy

Ability to Speak Other Languages

Education

High School Diploma or Equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Epic

Job description

Patient Access Representative I
Req #: 0000188785

Category: Billing/Collections/Registration

Status: Per Diem

Shift: Day

Facility: Cooperman Barnabas Medical Center

Department: Patient Access Services

Location:

Cooperman Barnabas Medical Ctr,
94 Old Short Hills Road, Livingston, NJ 07039

Job Overview:

The Patient Representative is responsible for effectively responding to inbound new and current patient calls for RWJBarnabas Health affiliated offices and schedule first time and returning patient follow-up appointments, strategically scheduling patients to the provider that will best suit their needs based on a series of clinical indicators. The Patient Representative will schedule patients and handle general questions with genuine empathy, striving to exceed patients expectations on every call.

Qualifications:

Required:

• High school diploma or equivelent
• Knowledge of medical terminology
• Ability to read, write, and speak or communicate in English to successfully accomplish the essential duties of the position
• Highly effective oral and written communication skills are required to communicate with clinical, administrative and other personnel
• Must be computer literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, Access and Power Point

Preferred:

• Ability to speak other languages a plus
• Epic Experience
• Knowledge of medical terminology, insurance verification, and billing processes

Scheduling Requirements:

• Shift Working: Day shift
• Flexible schedule
• Per Diem

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer