Patient Access Representative I

RWJBarnabas Health; Rahway (NJ); On-site; USD 35,000 - 55,000; Part time

Job summary

An established healthcare provider is seeking a dedicated individual to join their team in a part-time role focused on patient registration and billing. This position offers the opportunity to enhance patient experiences by ensuring accurate information collection and financial clearance. Ideal candidates will possess strong communication skills and a solid understanding of medical terminology and billing processes. If you are looking to contribute to a supportive and patient-centered environment while working flexible hours, this role could be the perfect fit for you.

Benefits

Paid Time Off (PTO)

Medical and Prescription Insurance

Dental and Vision Insurance

Retirement Plans

Disability Insurance

Life & Accidental Death Insurance

Tuition Reimbursement

Flexible Spending Accounts

Wellness Programs

Partner Discounts

Qualifications

• High School Diploma or G.E.D. required.
• Knowledge of medical terminology and billing processes essential.

Responsibilities

• Collects and documents patient demographic information accurately.
• Provides excellent customer service to patients and colleagues.
• Verifies insurance coverage and financial clearance.

Skills

Medical Terminology

Insurance Verification

Billing Processes

Computer Skills

Communication Skills

Education

High School Diploma or G.E.D.

Post-Secondary Degree in Healthcare Administration

Job description

Job Overview:

To accurately and promptly collect all pertinent information at the initial point of registration to ensure proper billing, which will enhance timely cash flow and reduce days in accounts receivable. Performs all duties assigned by management.

Qualifications:

Required:

• High School Diploma or G.E.D.
• Knowledge of medical terminology, insurance verification, and billing processes
• Willingness to work flexible hours, including weekends and holidays
• Proficiency in computer skills, including experience with electronic medical records
• Strong communication skills

Preferred:

• Post-Secondary Degree in Healthcare Administration
• Certification as a Certified Healthcare Access Associate (CHAA)

Scheduling Requirements:

• Shift Working: Every Friday and Saturday
• Night Shift
• Part-Time

Essential Functions:

• Provides excellent customer service to all patients, colleagues, and other external and internal customers
• Obtains and accurately documents all demographic information
• Meets and exceeds department goals including accuracy, point of service collections, and productivity
• Informs patients of financial responsibility and collects the appropriate dollar amount for services rendered
• Demonstrates proficiency in the entire pre-admission, registration, and financial clearance processes
• Verifies accuracy of patient demographic information to avoid duplicating a medical record
• Complies with organizational policies on Advance Directives and Patient Rights
• Maintains department productivity by asking for additional duties when patient flow permits
• Demonstrates initiative and motivation; proactively identifies and resolves problems, escalating issues when necessary
• Works closely and professionally with nursing and ancillary departments to foster a team environment
• Participates in training through development of training tools, presentations, or training of staff outside of the department
• Interviews patients, family, and responsible parties to gather demographic and financial information for scheduling and registration
• Completes verification of insurance coverage and financial clearance
• Ensures all required forms are provided, reviewed, explained, and signed by the patient or authorized person
• Completes Medicare Questionnaire for eligible patients
• Demonstrates efficiency, accuracy, and productivity
• Follows procedures when handling duplicate medical records
• Provides patients with regulatory documents, obtains signatures, and witnesses signatures
• Makes customer needs a priority; observes and reports issues with customer service
• Maintains a positive attitude and supports a collaborative work environment
• Properly uses Code Phone and Paging Codes (ED registrars)
• Performs other duties as assigned

Other Duties:

This job description is not exhaustive; duties may change at any time without notice.

Benefits and Perks:

Our Total Rewards package includes:

• Paid Time Off (PTO)
• Medical and Prescription Insurance
• Dental and Vision Insurance
• Retirement Plans
• Disability Insurance
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits
• Partner Discounts

Why Choose RWJBarnabas Health!

We are committed to high-quality, patient-centered care, education, and research. We aim to improve community health and provide a supportive work environment. We value diversity and are an Equal Opportunity Employer.