Clinical Center Associate I - Ambulatory Services - Head & Neck

Roswell Park Comprehensive Cancer Center; United States; On-site; USD 26,000 - 37,000; Full time

Job summary

Roswell Park Comprehensive Cancer Center in Buffalo, NY, is seeking a Clinical Center Associate I for Ambulatory Services - Head & Neck. You will welcome patients, answer calls, manage clinic schedules, and record physician orders with accuracy in a fast-paced clinical setting.

You will guide patients through visits, handle co-pay collections empathetically, and collaborate with a supportive care team to ensure exceptional service.

Qualifications

• Medical Office Assistant education or equivalent clinical office experience.
• Associate degree with at least 1 year of clinical admin support in a setting using medical terminology.
• High School diploma with Roswell Park-approved Medical Assistant certificate and 1 year of clinical admin experience.
• High School diploma with Roswell Park-approved Medical Assistant certificate and 2 years of clinical admin experience.
• High School diploma with 1 year of customer service experience and completion of a Roswell Park trainee program.

Responsibilities

• Answer calls and assist patients and visitors.
• Manage clinic schedules.
• Record physician orders accurately.
• Guide patients through their visits.
• Handle co-pay collections professionally.

Skills

Administrative support

Medical terminology

Customer service

Education

Medical Office Assistant associate degree

Associate’s degree + 1 year clinical admin experience

High School diploma + Roswell Park-approved Medical Assistant certificate + 1 year clinical admin exp

High School diploma + Roswell Park-approved Medical Assistant certificate + 2 years clinical admin exp

High School diploma + Roswell Park trainee in Clinical Center Associate program + 1 year customer service

Job description

Title: Clinical Center Associate I - Ambulatory Services - Head & Neck Job Type: Regular Company: Roswell Park Comprehensive Cancer Center Department: Ambulatory Services - Head & Neck/Plastic & Reconstructive Time Type: Full time Weekly Hours: 37.5 FTE: 0.9375 Shift: First Shift (United States of America)

Summary

Be the Heart of Our Patient Experience! Are you organized, friendly, and thrive in a fast-paced healthcare environment? We’re looking for a detail-oriented Clinical Center Associate I to keep our Ambulatory Services - Head & Neck department running smoothly. In this role, you’ll be the welcoming face and steady hand behind the scenes—answering calls, assisting patients and visitors, managing clinic schedules, and accurately recording physician orders. You’ll help guide patients through their visits, handle co-pay collections with care and professionalism, and collaborate closely with a supportive care team. Working in a confidential, supervised setting, you’ll play a vital role in ensuring exceptional service, seamless operations, and a positive experience for everyone who walks through our doors. If you enjoy being at the center of it all and making a meaningful impact every day, this could be the perfect fit for you! We offer a starting pay of $22.79 per hour which includes a comprehensive benefits package.

Qualifications

Required Education and Experience 1. Medical Office Assistant Associate’s degree; or 2. Associate’s degree and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or 3. High School diploma or High School Equivalency Diploma, completion of an Roswell Park-approved Medical Assistant certificate program and the equivalent of one (1) year of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or 4. High School diploma or High School Equivalency Diploma and the equivalent of two (2) years of full-time administrative support experience in a clinical setting requiring the use of medical terminology; or 5. High School diploma or High School Equivalency Diploma and the equivalent of one (1) year of full-time experience in customer service and successful completion of a Clinical Center Associate traineeship at Roswell Park Comprehensive Cancer Center (Roswell Park). NOTE: Required degrees must have been granted by an accredited school, college or university or one recognized by Roswell Park Comprehensive Cancer Center as following acceptable educational practices.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) is committed to equal employment opportunity. We do not discriminate against employees, applicants, or job seekers on the basis of any characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, performance, and business needs. We are committed to maintaining a fair, respectful workplace where employees are valued for their contributions and supported in advancing our mission.

Reasonable Accommodation Request

RPCIC is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation for any part of the application process, employment process, or to perform your job, please contact [e-mail] and provide information about your request and preferred contact method.

Our Core Values

RPCIC is committed to fostering an environment where patients, families, employees, volunteers, and members of our community are treated with dignity, courtesy, and respect. We believe our mission is strengthened when individuals contribute their experiences, perspectives, and ideas and work together toward a common purpose. Our actions are guided by our core values of Innovation, Integrity, Teamwork, Commitment, Compassion, and Respect.

Historical Compensation Information Statement

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at [phone] or via email at [e-mail].

Welcome to Roswell Park Comprehensive Cancer Center, America's first cancer center founded in 1898 by Dr. Roswell Park.

As one of the largest employers in Western New York, Roswell has over 3,300 employees, including over 200 physicians and scientists and 400 nurses. It’s a new era at Roswell Park. Leading the way in cancer research, treatment and education for more than a century, today Roswell Park is setting our course for a second century of extraordinary advances in cancer research and treatment. Equipped with the best facilities, the sharpest and most creative minds, and the single objective of curing cancer, we stand on the threshold of historic discovery.