Patient Access & Registration Specialist (Sign-On Bonus)

Optum; Cambridge (MA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Sign-on bonus ($1500) for external?

Job summary

Optum is seeking an Intake/Registration Assistant to greet patients in person at the Cambridge location and guide them through the standard registration process. You will collect demographic and insurance data, verify eligibility, collect co-pays, and assist with financial assistance programs as needed.

Responsibilities include checking in patients, interviewing for paperwork, directing patients to appointments, and documenting issues in the EMR.

Qualifications

• 6+ months of customer service experience in an office/hospital setting
• Intermediate level of proficiency with Microsoft Office products
• Ability to work Monday-Friday - 9:30 am - 6:00 pm
• Ability to work standard daytime hours, Mon-Fri for the first 3 weeks after hire in alignment with the training schedule
• Must be 18 years of age OR older

Responsibilities

• Greets and welcomes patient in person
• Collects demographic and insurance information
• Checks in and interviews patients to complete appropriate paperwork
• Directs patient to their appointment or procedure
• May assist in scheduling add-on appointments
• Documents, any issues and resolutions in electronic medical record
• Resolve claim issues or registration errors on patient accounts
• Uses resources, tools and procedures to complete registration for accounts and in assigned work queues
• Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations
• Obtains cost information and explains information to patient if necessary
• Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed
• Screening and approving patients for financial assistance programs
• Assists and counsel's patient with application process for available financial assistance programs
• Provides technical or functional direction for employees
• Assist patients in completion of request for information forms and submits to appropriate department
• Obtains signatures from patients as needed
• May gather medical record information from all departments for collection
• Provide customer service for inbound and outbound telephone calls
• May mentor other staff as needed
• Other duties as assigned

Skills

Customer service

Microsoft Office

Tools

Epic

Job description

Optum is seeking an Intake/Registration Assistant to greet patients in person at the Cambridge location and guide them through the standard registration process. You will collect demographic and insurance data, verify eligibility, collect co-pays, and assist with financial assistance programs as needed.

Responsibilities include checking in patients, interviewing for paperwork, directing patients to appointments, and documenting issues in the EMR.