Patient Access (Registration) Specialist - Part Time

UVM Health; Burlington (VT); On-site; USD 22,000 - 30,000; Full time

Job summary

UVM Medical Center in Burlington, VT is seeking a Patient Access Specialist to manage scheduling, registration, insurance and payer eligibility, and financial screening, ensuring a smooth access experience for patients and families. This 100% onsite role supports physicians and hospital operations, with a Monday–Friday schedule 1:00 PM–5:00 PM.

The ideal candidate has at least an associate degree or vocational training and one year of customer service or health-care billing experience, with

Qualifications

• Associates degree or vocational training in a relevant area.
• Minimum of one year of experience in customer service or medical billing.
• Ability to diffuse angry customers and handle pressure with excellent verbal communication skills.

Responsibilities

• Coordinate scheduling, registration, insurance and payer eligibility management and financial screening to provide a great patient experience.
• Navigate regulatory requirements while supporting physician and hospital operations.
• Manage patient financial engagement and facilitate access to ensure revenue cycle integrity.

Skills

Customer service

Medical billing

Coding

Insurance

Authorization

Scheduling

Healthcare experience

Verbal communication

De-escalation

Education

Associates degree or vocational training in a relevant area

Job description

This is 100% onsite work located at our Main Campus in Burlington, VT. This position is scheduled to work Monday-Friday, 1:00PM-5:00PM.

The Patient Access Specialist is a fundamental part of the patient experience and is a key contributor to the financial health of the organization. The Specialist coordinates scheduling, registration, insurance and payer eligibility management and financial screening activities to provide an exceptional customer service experience for patients, families and visitors. The incumbent navigates complex regulatory requirements while coordinating activities across multiple disparate information systems to support physician and hospital operations while delivering a caring message in a streamlined, transparent and cohesive process. The Specialist shall function independently, resolve patient and operational issues and effectively manage patient financial engagement while facilitating all aspects of the access experience to ensure the UVM Medical Center revenue cycle remains whole.

EDUCATION:

Associates degree or vocational training in a relevant area; a combination of education and experience may be substituted.

EXPERIENCE:

Requires a minimum of one year of experience in customer service, medical billing, coding, insurance or authorization, management, scheduling or work in a health care environment. Prior experience with medical billing preferred. Requires ability to diffuse angry customers and handle pressure with excellent verbal communication skills. Demonstrated experience dealing effectively and compassionately with sensitive situations.