Patient Access Coordinator

University of Vermont Health Network; Middlebury (VT); On-site; USD 38,000 - 56,000; Full time

Job summary

Porter Medical Center in Middlebury, VT, is seeking a Patient Access Coordinator to lead the Registration team. The role covers pre-registration, registration, financial clearance, and insurance management to support department performance metrics.

Onsite position with day/evening/night shifts; occasional travel to Ticonderoga, NY for training and coverage. Requires an Associate's degree and CHAA certification; 3+ years in a leadership role in access/scheduling and strong customer service skills.

Qualifications

• Associates degree required; CHAA certification preferred.
• 3+ years in a leadership role in Access/Scheduling/Registration, Billing, or Financial Counseling with strong customer service orientation.
• Demonstrated ability to diffuse angry customers and maintain composure under pressure, with excellent verbal communication skills.

Responsibilities

• Act as shift lead, mentor, and provide updates to department operations.
• Oversee pre-registration, registration, financial clearance/advocacy, insurance management and health enrollment tasks.
• Onboard new hires and train staff on processes, policies, and procedures; mentor and provide follow-up training as needed.
• Monitor workload and performance; delegate tasks to ensure targets are met.
• Collaborate with leadership to maintain department resources and serve as escalation point for daily operations.
• Assist with staffing adjustments during peak volumes or short-staffing periods.

Skills

Leadership

Customer service

Communication

Conflict resolution

Education

Associates Degree

CHAA

Job description

Building Name: PMC - Porter Medical Center

Location Address: 115 Porter Drive, Middlebury Vermont

Regular

Department: Porter - Registration

Full Time

Standard Hours: 40

Biweekly Scheduled Hours: 80

Shift: Variable

Primary Shift: -

Weekend Needs: As Scheduled

Salary Range: Min $27.56 Mid $34.28 Max $40.99

This position will be 100% onsite work located in Middlebury, VT. Periodic travel to Ticonderoga, NY will be required to support training and coverage. This position will be scheduled to work during the day, evening and night shifts as needed for coverage.

JOB SUMMARY

The Patient Access Coordinator acts as a shift lead, mentor, and provides updates to the department operations team. Functions may include pre-registration, registration, financial clearance/advocacy, insurance management, estimates and health insurance enrollment. Under the direction of the Patient Access Supervisor/Manager, the coordinator will onboard new hires, providing training to department process, policy, and procedure; routinely mentors staff and provides follow-up training as needed. In addition, the coordinator will assist the Patient Access Supervisor by monitoring workload, process, and performance as well as delegate tasks and functions to ensure the department meets/exceeds performance metrics. They will work with leadership to create and maintain department resource materials and serve as the first point of contact for case escalation and daily operations. As needed, the coordinator will complete functional tasks, working to augment staffing as volumes increase or during times of short staffing. The coordinator must have the ability to resolve issues independently, provide guidance and support, serving as the content expert for their team. The coordinator may be assigned special tasks by the supervisor/manager and is expected to provide direction in lieu of the supervisor.

EDUCATION

Associates Degree. A minimum of 3 years relevant health care experience combined with education may be substituted. Certifications: CHAA

EXPERIENCE

Requires 3 or more years’ experience in a leadership role, preferably in Access/Scheduling/Registration, Billing, and Financial Counseling with a customer service orientation. Prior experience with medical billing preferred. Requires demonstrated ability to diffuse angry customers and handle pressure with excellent verbal communication skills.

This is a bargaining union position.