Onsite Patient Access Lead – Training, Scheduling & Billing

UVM Health - Porter Medical Center; Middlebury (VT); On-site; USD 52,000 - 76,000; Full time

Job summary

UVM Health - Porter Medical Center in Middlebury, VT is seeking a Patient Access Coordinator to lead and mentor a front-end team across day, evening, and night shifts. The role supports pre-registration, registration, and financial clearance with emphasis on service and accuracy.

The position requires an Associates Degree with CHAA certification and at least 3 years in a leadership role within Access/Scheduling/Registration, Billing, and Financial Counseling, plus strong communication skills.

Qualifications

• Requires 3+ years in a leadership role in Access/Scheduling/Registration, Billing, and Financial Counseling.
• Healthcare environment experience preferred with customer service focus.
• Ability to diffuse angry customers and maintain composure under pressure.
• Excellent verbal communication skills are required.

Responsibilities

• Act as shift lead, mentor staff, and provide updates to operations.
• Onboard new hires and train on department processes, policies and procedures.
• Monitor workload and performance; delegate tasks to ensure targets are met.
• Create and maintain department resource materials and serve as escalation point.
• Support staffing during high volumes or short-staffing periods.

Skills

Leadership

Customer service

Communication skills

Staff mentoring

Education

Associates Degree

CHAA certification

Job description

UVM Health - Porter Medical Center in Middlebury, VT is seeking a Patient Access Coordinator to lead and mentor a front-end team across day, evening, and night shifts. The role supports pre-registration, registration, and financial clearance with emphasis on service and accuracy.

The position requires an Associates Degree with CHAA certification and at least 3 years in a leadership role within Access/Scheduling/Registration, Billing, and Financial Counseling, plus strong communication skills.