Patient Access (Registration) Specialist - Part Time

uvmhealth; Burlington (VT); On-site; USD 31,000 - 45,000; Part time

Job summary

UVM Medical Center in Burlington, VT is seeking a Patient Access Specialist to join our on-site team. This part-time role (20 hours weekly) covers day shifts Monday, Tuesday, Wednesday, Friday and Sunday, 7:00 AM–11:00 AM, at our Main Campus.

Responsibilities include coordinating scheduling, registration, insurance and payer eligibility, and financial screening to ensure a smooth patient experience while supporting the hospital revenue cycle. Associates degree or vocational training is required.

Qualifications

• Associates degree or vocational training in a relevant area; a combination of education and experience may be substituted.
• Requires at least one year of customer service experience in healthcare or related field.
• Ability to diffuse angry customers and maintain composure; excellent verbal communication skills.

Responsibilities

• Coordinate scheduling, registration, insurance and payer eligibility management.
• Provide exceptional customer service to patients, families and visitors.
• Support revenue cycle by managing access-related workflows across information systems.
• Navigate multiple systems to support hospital operations and patient access.

Skills

Customer service

Verbal communication

Calm under pressure

Education

Associate degree

Job description

Job Title

Patient Access Specialist

Location

111 Colchester Avenue, Burlington Vermont

Job Type & Schedule

Regular

Part Time

Standard Hours: 20

Biweekly Scheduled Hours:

Shift: Day

Primary Shift: -

Weekend Needs: Every

This is 100% onsite work located at our Main Campus in Burlington, VT. This position is scheduled to work Monday, Tuesday, Wednesday, Friday and Sunday: 7:00AM-11:00AM.

Salary Range

Min $22.28 Mid $27.36 Max $32.43

Responsibilities

The Patient Access Specialist is a fundamental part of the patient experience and is a key contributor to the financial health of the organization. The Specialist coordinates scheduling, registration, insurance and payer eligibility management and financial screening activities to provide an exceptional customer service experience for patients, families and visitors. The incumbent navigates complex regulatory requirements while coordinating activities across multiple disparate information systems to support physician and hospital operations while delivering a caring message in a streamlined, transparent and cohesive process. The Specialist shall function independently, resolve patient and operational issues and effectively manage patient financial engagement while facilitating all aspects of the access experience to ensure the UVM Medical Center revenue cycle remains whole.

Education:

Associates degree or vocational training in a relevant area; a combination of education and experience may be substituted.

Experience:

Requires a minimum of one year of experience in customer service, medical billing, coding, insurance or authorization, management, scheduling or work in a health care environment. Prior experience with medical billing preferred. Requires ability to diffuse angry customers and handle pressure with excellent verbal communication skills. Demonstrated experience dealing effectively and compassionately with sensitive situations.

Other Information

This is a bargaining union position.