Patient Access Coordinator

UVM Health - Porter Medical Center; Middlebury (VT); On-site; USD 52,000 - 76,000; Full time

Job summary

UVM Health - Porter Medical Center in Middlebury, VT is seeking a Patient Access Coordinator to lead and mentor a front-end team across day, evening, and night shifts. The role supports pre-registration, registration, and financial clearance with emphasis on service and accuracy.

The position requires an Associates Degree with CHAA certification and at least 3 years in a leadership role within Access/Scheduling/Registration, Billing, and Financial Counseling, plus strong communication skills.

Qualifications

• Requires 3+ years in a leadership role in Access/Scheduling/Registration, Billing, and Financial Counseling.
• Healthcare environment experience preferred with customer service focus.
• Ability to diffuse angry customers and maintain composure under pressure.
• Excellent verbal communication skills are required.

Responsibilities

• Act as shift lead, mentor staff, and provide updates to operations.
• Onboard new hires and train on department processes, policies and procedures.
• Monitor workload and performance; delegate tasks to ensure targets are met.
• Create and maintain department resource materials and serve as escalation point.
• Support staffing during high volumes or short-staffing periods.

Skills

Leadership

Customer service

Communication skills

Staff mentoring

Education

Associates Degree

CHAA certification

Job description

This position will be 100% onsite work located in Middlebury, VT. Periodic travel to Ticonderoga, NY will be required to support training and coverage. This position will be scheduled to work during the day, evening and night shifts as needed for coverage.

Job Summary

The Patient Access Coordinator acts as a shift lead, mentor, and provides updates to the department operations team. Functions may include pre-registration, registration, financial clearance/advocacy, insurance management, estimates and health insurance enrollment. Under the direction of the Patient Access Supervisor/Manager, the coordinator will onboard new hires, providing training to department process, policy, and procedure; routinely mentors staff and provides follow-up training as needed. In addition, the coordinator will assist the Patient Access Supervisor by monitoring workload, process, and performance as well as delegate tasks and functions to ensure the department meets/exceeds performance metrics. They will work with leadership to create and maintain department resource materials and serve as the first point of contact for case escalation and daily operations. As needed, the coordinator will complete functional tasks, working to augment staffing as volumes increase or during times of short staffing. The coordinator must have the ability to resolve issues independently, provide guidance and support, serving as the content expert for their team. The coordinator may be assigned special tasks by the supervisor/manager and is expected to provide direction in lieu of the supervisor.

EDUCATION

Associates Degree. A minimum of 3 years relevant health care experience combined with education may be substituted. Certifications: CHAA

Experience

Requires 3 or more years’ experience in a leadership role, preferably in Access/Scheduling/Registration, Billing, and Financial Counseling with a customer service orientation. Prior experience with medical billing preferred. Requires demonstrated ability to diffuse angry customers and handle pressure with excellent verbal communication skills.