Patient Service Specialist

The University of Vermont Health Network; Burlington (VT); On-site; USD 31,000 - 45,000; Full time

Job summary

The University of Vermont Health Network is hiring a Patient Service Specialist at UVMMC Medical Center – Main Campus in Burlington. This role delivers high-quality customer service in the clinic, supporting patients, families and care teams to ensure smooth operations of the medical office.

Requirements include a high school diploma or equivalent with coursework in administrative or medical sciences preferred, and proven customer service experience.

Qualifications

• HS diploma or equivalent required; coursework in administrative or medical sciences preferred.
• Proven customer service experience required.
• Experience in a clinical and/or administrative setting preferred.

Responsibilities

• Provide administrative support in the clinic to patients and families.
• Assist care team and leaders to ensure smooth operation of the medical office.
• Deliver high‑quality customer service to patients and visitors.

Skills

Customer service

Administrative support

Education

High school diploma or eqv.

Job description

Building Name: UVMMC - Medical Center - Main Campus

Location Address: 111 Colchester Avenue, Burlington Vermont

Regular

Department: HR Talent Strategies - Recruitment

Salary Range: Min $22.28 Mid $27.36 Max $32.43

Recruiter: Melissa Cummings

PLEASE NOTE: These are FULL-TIME Monday - Friday day positions located in Chittenden County.

The Patient Service Specialist is an integral part of the patient experience and a key contributor to delivering high-quality customer service to our patients and visitors that is caring, consistent and reliable. The incumbent provides administrative support in the clinic setting to patients and families, members of the care team and administrative leaders to ensure the smooth operation of the medical office.

Clinics Currently Hiring*:

• South Burlington Family Medicine @ 3 Timber Lane in South Burlington
• Rheumatology & Pulmonary @ UVMMC Main Campus
• Surgical Oncology @ UVMMC Main Campus
• Vascular Surgery @ UVMMC Main Campus
• Children's Specialty Center @ UVMMC Main Campus
• Psychological Services @ UVMMC Main Campus
• Infectious Disease @ UVMMC Main Campus
• Neurology @ UVMMC Main Campus(Part-time 30 hours)
• Pain Management @ Tilley Drive (Part-time 20 hours)

*Subject to change

EDUCATION:

H.S. diploma or equivalent required; Coursework in administrative or medical sciences preferred.

EXPERIENCE:

Proven customer service experience required. Experience in a clinical and/or administrative setting preferred.

This is a bargaining union position.