Patient Access Pro II — Specialty Clinics

NorthShore University HealthSystem; Arlington Heights (IL); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Premium pay for eligible employees

Career pathways for growth

Medical, dental, vision options

Tuition reimbursement

Free parking

Wellness program

Job summary

Endeavor Health in Arlington Heights seeks a Patient Access Representative II for the Specialty Clinics Call Center. You will handle patient registration, insurance verification, and scheduling across multiple clinics in a fast-paced environment.

Ideal candidates have 2+ years of healthcare customer service, EPIC experience, and familiarity with HIPAA. This full-time role offers comprehensive benefits and daily hours Monday through Friday.

Qualifications

• Minimum 2 years in customer service.
• Healthcare experience and HIPAA knowledge preferred.
• On-the-job completion of NCH Patient Access Specialist I and II competencies required.

Responsibilities

• Register and admit patients across multiple access areas for efficient check-in and data accuracy.
• Verify demographic, insurance and financial data; collect non-covered fees.
• Coordinate with Financial Counselors for financial assistance options when needed.
• Maintain accurate registration data in hospital information systems and ensure compliance with EMTALA, HIPAA and payer requirements.
• Support scheduling and coordination for multiple tests and offsite locations.

Skills

Customer service

Interpersonal skills

Multitasking

Cash handling

Education

High school diploma

College degree preferred

Tools

EPIC Registration

Scheduling systems

Job description

Endeavor Health in Arlington Heights seeks a Patient Access Representative II for the Specialty Clinics Call Center. You will handle patient registration, insurance verification, and scheduling across multiple clinics in a fast-paced environment.

Ideal candidates have 2+ years of healthcare customer service, EPIC experience, and familiarity with HIPAA. This full-time role offers comprehensive benefits and daily hours Monday through Friday.