Patient Access & Registration Specialist I

Riverside Health; Newport News (VA); On-site; USD 23,000 - 29,000; Full time

Job summary

Riverside Health System is seeking a Business Office Associate I at the Oyster Point location in Newport News, VA. The role includes patient registration, scheduling appointments, insurance verification, and payment posting to support efficient patient flow.

You will work with the iCare system, handle phone inquiries, and assist with onboarding new staff. A high school diploma is required; an associate degree is preferred, and NAHAM CHAA is a plus.

Qualifications

• High School Diploma or GED required.
• Associate degree in business or related field preferred.
• 1 year related office experience preferred.
• CHAA certification preferred.

Responsibilities

• Answer phones and schedule appointments for patients.
• Responsible for all benefit collections; charge reconciliation and payment posting.
• Verify insurance and obtain authorizations as needed.
• Register patients in iCare and ensure data accuracy.
• Assist with onboarding and support team members as needed.

Skills

Customer service

Data entry

Phone handling

Education

High School Diploma or GED

Associates Degree in Business or related field

Tools

iCare system

Job description

Riverside Health System is seeking a Business Office Associate I at the Oyster Point location in Newport News, VA. The role includes patient registration, scheduling appointments, insurance verification, and payment posting to support efficient patient flow.

You will work with the iCare system, handle phone inquiries, and assist with onboarding new staff. A high school diploma is required; an associate degree is preferred, and NAHAM CHAA is a plus.