Business Office Associate I

101 Riverside Hospital, Inc.; United States; On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health System in Newport News, VA, is hiring for an Administrative/Healthcare Access role focused on patient registration and revenue cycle tasks. The position involves insurance verification, order processing, and scheduling to ensure timely patient care.

The role requires a High School Diploma or GED and preferred experience with iCare and CHAA certification. Strong organizational skills and teamwork are essential for delivering a positive patient experience.

Qualifications

• High School Diploma or GED required.
• Associates Degree in Business or related field preferred.
• 1 year related office experience preferred.
• Certified Healthcare Access Associate (CHAA) preferred.

Responsibilities

• Demonstrates organization of work and performs independently with minimal supervision.
• Resolve doctor orders and referrals within 24 hours of assignment.
• Enter registrations, orders and related data accurately in computer systems.
• Assist with onboarding training and support team members.
• Maintain office equipment and supplies to support facility operations.

Skills

Customer service

Data entry

Phone support

Scheduling

Insurance verification

Charge posting

Education

High School Diploma or GED

Associate's Degree in Business or related field

Tools

iCare

Job description

Newport News, Virginia Hiring Range $16.80 - $21.83/Hourly

Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.

Overview

The staff member will strive to exceed the customers' expectations by demonstrating flexibility and sensitivity necessary to respond to the customers' needs.

• Responsible for all benefit collections; charge reconciliation, payment posting, insurance verification and authorization.
• Accountable for customer registration in iCare.
• Performs a variety of administrative duties that supports team such as answering phones and scheduling appointments for patients.
• Responsible for contacting patients on the Referral Work queues and place notations as needed.
• Required to be flexible in their work assignments as other duties may be assigned.
• The staff member will also assist with new employee on-boarding training.
• Responsible for the maintenance of office equipment and supplies required to support the facility operations.

What you will do

• Demonstrates organization of work, knowledge of process/ procedures for applicable patient care setting and performs independently without close supervision.
• Works effectively to resolve all incoming doctors orders and referrals within 24 hours of referral assignment.
• Completes all paperwork/computer based forms associated with all procedures according to department policies.
• Demonstrates flexibility and utilizes best practices to decrease patient appointment lag.
• Ensures that patient Wait/Registration times are consistently maintained at optimal levels to enhance the patient experience.
• Accurately and efficiently enters data into computer systems for registrations, doctor orders and other data entry responsibilities.
• Demonstrates teamwork and works well independently by seeking assistance when needed.
• Takes ownership and a positive approach in the training and support of team members.
• Keeps team informed to support efficient department operations.
• Departmental tasks align with procedural volumes/measurement.
• Workflow processes are executed accurately and timely to meet deadlines.
• Ensures that patient experience is conveyed in every encounter, that courtesy and respect are exhibited at all times.
• Demonstrates flexibility to changes and adapts to varying work environments and assignments.
• Ability to work rotating schedules as well as some light traveling to other facilities as needed.

Education

• High School Diploma or GED, (Required)
• Associates Degree, Business or related field (Preferred)

Experience

• 1 year Related office experience (Preferred)

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) - National Association of Healthcare Access Management (NAHAM) (Preferred)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.

If loving your work is important to you, consider a career at Riverside.

By joining our team, you can make a difference in people's lives.

Our mission is to care for others as we would care for those we love.

We extend that sense of caring to every patient, resident and customer, as well as to each member of our team.

We offer care at all stages of life, in hundreds of locations, giving you room to grow your career, along with great benefits and perks.

At Riverside Health, your trust and safety are our top priorities.