Office Assistant - Staffing Support - PRN

Riverside Health; Newport News (VA); On-site; USD 22,000 - 29,000; Part time

Job summary

Riverside Health System is seeking an Office Assistant - Staffing Support (PRN) in Newport News, VA. This part-time role supports insurance eligibility, patient registration, and reception duties, including greeting patients, answering phones, and returning messages.

You will also assist with chart prep, referrals, and scheduling while ensuring accuracy and compliance. The position offers a flexible schedule and a team-focused environment within Riverside Health System.

Qualifications

• High school diploma or equivalent preferred.
• Medical office experience preferred.

Responsibilities

• Ensure patient registrations and demographics are accurate and updated as needed.
• Monitor daily schedule and reschedule appointments when necessary.
• Obtain referrals and insurance information required for visits.
• Complete clerical chart prep and print visit summaries, receipts, and related documents.
• Report potential compliance concerns to the appropriate person.
• Assist with process improvements to improve service quality.

Skills

Medical Office Experience

Phone Etiquette

Education

High School Diploma or Equivalent

Job description

## Office Assistant - Staffing Support - PRNApply: Newport Square Professional Center - Newport News, Virginia: Part time: Posted Yesterday: 2026-037719Newport News, Virginia**Hiring Range**$16.00 - $21.00/HourlyActual pay is determined by program, work commitment and business needs **Overview** The office assistant works under the direct supervision of the office manager. Primary responsibilities include insurance eligibility, patient registration and reconciliation within the patient registration software, properly entering patient demographics, as well as greeting patients while answering the phone lines. Also responsible for taking appropriate phone messages, scheduling appointments, creating referrals, completing chart prep, providing information to and for the patients, maintenance and upkeep of the reception area, distributing mail and assisting other employees as needed. The office assistant also identifies, corrects, and reports compliance, insurance, and billing anomalies as they are recognized. **What you will do** * Ensures all patients' registration and demographics information is correct and updated as needed. Monitors daily schedule, schedules/reschedules appointments when necessary, i.e. doctor’s illness, meetings, or vacation. Obtains referrals and insurance information. Completes clerical chart prep, prepares and prints visit summaries, receipts and other related documents. Reports any potential compliance concerns to the appropriate person.* Recommends to office manager any process improvements needed to improve quality of service. Maintains appearance and cleanliness of the reception area. Actively engages in team huddles and staff meetings.* Promotes the daily workflow. Preps charts in advance of visit. Greets all participants to the practice with immediate acknowledgment with eye contact and smile. Check-in process and demographic updates done in timely manner. Manages patient expectations with clear explanations. Uses good telephone technique including 4 part greeting and 3 rings or less guideline. Observes transfer and on-hold techniques. **Qualifications** **Education** * , High school or equivalent (Preferred) **Experience** * Medical Office experience (Preferred)To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.