Patient Access & Office Support Associate

101 Riverside Hospital, Inc.; United States; On-site; USD 23,000 - 30,000; Full time

Job summary

Riverside Health System in Newport News, VA, is hiring for an Administrative/Healthcare Access role focused on patient registration and revenue cycle tasks. The position involves insurance verification, order processing, and scheduling to ensure timely patient care.

The role requires a High School Diploma or GED and preferred experience with iCare and CHAA certification. Strong organizational skills and teamwork are essential for delivering a positive patient experience.

Qualifications

• High School Diploma or GED required.
• Associates Degree in Business or related field preferred.
• 1 year related office experience preferred.
• Certified Healthcare Access Associate (CHAA) preferred.

Responsibilities

• Demonstrates organization of work and performs independently with minimal supervision.
• Resolve doctor orders and referrals within 24 hours of assignment.
• Enter registrations, orders and related data accurately in computer systems.
• Assist with onboarding training and support team members.
• Maintain office equipment and supplies to support facility operations.

Skills

Customer service

Data entry

Phone support

Scheduling

Insurance verification

Charge posting

Education

High School Diploma or GED

Associate's Degree in Business or related field

Tools

iCare

Job description

Riverside Health System in Newport News, VA, is hiring for an Administrative/Healthcare Access role focused on patient registration and revenue cycle tasks. The position involves insurance verification, order processing, and scheduling to ensure timely patient care.

The role requires a High School Diploma or GED and preferred experience with iCare and CHAA certification. Strong organizational skills and teamwork are essential for delivering a positive patient experience.