Patient Access & Registration Specialist I

MUSC Health; Columbia (SC); On-site; USD 19,000 - 29,000; Full time

Job summary

MUSC Health is seeking a Patient Access Registrar to process preadmission and admission demographics and insurance data in our hospital system, ensuring accuracy and compliance with MUSC policies. This role acts as a liaison among patients, financial counselors, and patient accounting within the Patient Admissions Department.

The position requires a high school diploma and at least one year of customer service or healthcare experience, with familiarity in hospital information systems and word

Qualifications

• High school diploma with 1 year experience in customer service, health care or a business related field.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.

Responsibilities

• Assist Patient Access Representative I staff, providing guidance on registration procedures, insurance verification, and customer service best practices.
• Serve as a subject matter expert in patient access workflows, policies, and procedures, assisting staff with complex registration issues, insurance inquiries, and patient concerns.
• Coordinate patient flow and scheduling, ensuring efficient and accurate registration, appointment scheduling, and check-in processes.
• Handle escalated patient inquiries, complaints, or issues, resolving conflicts, and providing solutions to enhance patient satisfaction.
• Collaborate with clinical departments, nurses, and physicians to address patient care needs, scheduling conflicts, and improve patient access processes.
• Conduct quality assurance audits, reviewing patient registration data, insurance information, and documentation for accuracy and compliance with regulatory standards.
• Assist with training new staff members, developing training materials, and conducting ongoing education sessions on patient access policies and procedures.
• Monitor key performance indicators (KPIs) related to patient access metrics, such as registration accuracy, wait times, and patient satisfaction scores.
• Participate in departmental meetings, committees, and initiatives to improve operational efficiency, enhance patient experience, and achieve organizational goals.

Skills

Customer service

Registration procedures

Insurance verification

Patient access

Communication

Education

High school diploma

Tools

Hospital information systems

Word processing

Job description

MUSC Health is seeking a Patient Access Registrar to process preadmission and admission demographics and insurance data in our hospital system, ensuring accuracy and compliance with MUSC policies. This role acts as a liaison among patients, financial counselors, and patient accounting within the Patient Admissions Department.

The position requires a high school diploma and at least one year of customer service or healthcare experience, with familiarity in hospital information systems and word