Patient Access & Registration Specialist

Medical University Hospital Authority (MUHA); United States; On-site; USD 18,000 - 28,000; Full time

Job summary

Medical University Hospital Authority (MUHA) is seeking a Patient Access/Registration Clerk to process preadmission and admission demographics, verify insurance, and enter data into the hospital system. This role acts as a liaison between patients, financial counselors, and patient accounting, ensuring compliance with state, federal, and MUSC policies.

The ideal candidate will have a high school diploma with customer service experience.

Qualifications

• High school diploma and customer service experience preferred.
• Experience with hospital information systems is preferred.
• Ability to interpret and apply financial procedures is a plus.

Responsibilities

• Assist Patient Access Representative I staff, providing guidance on registration procedures and customer service best practices.
• Serve as a subject matter expert in patient access workflows, policies, and procedures.
• Coordinate patient flow and scheduling, ensuring efficient and accurate registration and check-in processes.
• Handle escalated patient inquiries and issues, resolving conflicts and improving patient satisfaction.
• Collaborate with clinical departments to address patient care needs and scheduling conflicts.
• Conduct quality assurance audits of patient registration data and documentation for accuracy and compliance.
• Assist with training new staff and ongoing education on patient access policies.
• Monitor KPIs related to patient access metrics such as registration accuracy and wait times.
• Participate in departmental meetings to improve operational efficiency and patient experience.

Skills

Customer service

Registration procedures

Insurance verification

Communication

Education

High school diploma

Tools

Hospital information systems

Job description

Medical University Hospital Authority (MUHA) is seeking a Patient Access/Registration Clerk to process preadmission and admission demographics, verify insurance, and enter data into the hospital system. This role acts as a liaison between patients, financial counselors, and patient accounting, ensuring compliance with state, federal, and MUSC policies.

The ideal candidate will have a high school diploma with customer service experience.