Patient Access & Registration Specialist: Frontline Care

Mercy Co; Springfield (MO); Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Paid time off

Tuition support

Retirement plan

Job summary

Mercy is seeking a Patient Access Representative who will be the first contact for patients, providing compassionate service while ensuring accurate data entry and a smooth entry to Mercy facilities.

You will handle scheduling, registration, benefit verification, pre-certification and financial clearance, maintaining knowledge of insurance guidelines and working closely with care teams to support patients and clinicians.

Qualifications

• Experience and Education Requirements: 1-3 years clerical experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Facilitate patient entrance to Mercy facilities including scheduling, registration, and data entry.
• Verify insurance details, pre-certification and financial clearance including pre-visit collection.
• Maintain accurate patient data and update records with attention to accuracy and privacy.
• Communicate clearly with patients, physicians, and hospital staff; manage difficult or stressful situations with professionalism.

Skills

Communication

Telephone etiquette

Relationship building

Organizational skills

Attention to detail

Data entry

Education

High School diploma

Some college helpful

Tools

10-key calculator

EHR systems

Hospital IT systems

Job description

Mercy is seeking a Patient Access Representative who will be the first contact for patients, providing compassionate service while ensuring accurate data entry and a smooth entry to Mercy facilities.

You will handle scheduling, registration, benefit verification, pre-certification and financial clearance, maintaining knowledge of insurance guidelines and working closely with care teams to support patients and clinicians.