Patient Access & Registration Specialist (Evenings)

Penn Medicine; Doylestown Township (Bucks County); On-site; USD 36,000 - 46,000; Full time

Job summary

Penn Medicine seeks a Full-time Pre-Registration Clerk for the Doylestown Hospital campus to ensure accurate outpatient registration and reimbursement. You will manage patient data, verify insurance, and secure necessary authorizations, contributing to a positive patient experience.

Responsibilities include confirming demographics, coding, and coordinating with physicians and payers. Excellent customer service and teamwork are essential for success in this role.

Qualifications

• Excellent customer service and communication skills are required.
• Ability to negotiate, solve problems, and multitask effectively.
• Strong prioritization and multitasking abilities.
• Teamwork and collaborative spirit are essential.

Responsibilities

• Pre-Register / Register Patients.
• Identify correct medical records and visit accounts.
• Enter demographic information accurately.
• Enter physician-documented reasons for visit and ICD codes.
• Verify patient insurance eligibility and benefits.
• Determine correct insurance plan identification with multiple contracts.
• Verify eligibility and benefits per department protocols.
• Screen for service capitation and Medicare Secondary Payer questions.
• Document payer data and resolve account errors promptly.
• Secure and/or verify authorization for service.
• Monitor account until authorization is completed.
• Enter orders into relevant systems as required.
• Check Medical Necessity and process ABNs.
• Contact physician offices for updated scripts when needed.
• Identify patient financial responsibility and collect amounts.
• Assess need for financial assistance and direct to resources.

Skills

Customer service

Negotiation

Problem solving

Prioritization

Communication

Teamwork

Education

High school diploma or GED

Job description

Penn Medicine seeks a Full-time Pre-Registration Clerk for the Doylestown Hospital campus to ensure accurate outpatient registration and reimbursement. You will manage patient data, verify insurance, and secure necessary authorizations, contributing to a positive patient experience.

Responsibilities include confirming demographics, coding, and coordinating with physicians and payers. Excellent customer service and teamwork are essential for success in this role.