Patient Access & Registration Specialist

Medical University Hospital Authority (MUHA); United States; On-site; USD 22,000 - 33,000; Full time

Job summary

Carolina Family Care, Inc. (CFC) seeks a friendly patient access specialist to greet patients and families, collect information, and schedule appointments. You will work with families in person or by phone to optimize the patient experience and clinic flow.

You will verify insurance, register patients, collect co-pays, and protect confidentiality while navigating hospital information systems. A high school diploma and at least one year of customer service experience are required, with a focus on

Qualifications

• Obtain and update demographic and insurance information for all patients.
• Meet productivity metrics while performing pre-registration and registration.
• Complete regulatory and compliance forms for the visit.
• Verify payments, manage funding sources, and set patient expectations for reimbursement.
• Maintain confidentiality of personal and financial information.

Responsibilities

• Obtain and update demographic and insurance information for all patients.
• Meet standard productivity metrics while performing the pre-registration and registration process.
• Complete all regulatory and compliance related forms for the visit.
• Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
• Demonstrate commitment to positive patient and family experiences and excellence in customer service.

Skills

Customer service

Communication

Data entry

Multitasking

Education

High school diploma or GED

Tools

Hospital information systems

Word processing

Job description

Carolina Family Care, Inc. (CFC) seeks a friendly patient access specialist to greet patients and families, collect information, and schedule appointments. You will work with families in person or by phone to optimize the patient experience and clinic flow.

You will verify insurance, register patients, collect co-pays, and protect confidentiality while navigating hospital information systems. A high school diploma and at least one year of customer service experience are required, with a focus on