Patient Access & Registration Specialist

Stormont-Vail-Health-; Topeka (KS); On-site; USD 21,000 - 28,000; Full time

Job summary

Stormont Vail Health is seeking a full-time Registration staff member in the United States (Topeka, KS) to greet patients and visitors, collect information, and ensure smooth check-in. You will handle demographic and insurance data, verify identity, and discuss financial aspects with patients.

The role requires a High School Diploma or GED and at least 1 year of customer service experience, with knowledge of patient rights, HIPAA and Medicare guidelines.

Qualifications

• High School Diploma / GED Required.
• 1 year Experience in customer service.
• Knowledge of Patient Rights, HIPAA and Medicare Secondary Payer guidelines.
• Identify complex problems, review related information, evaluate options and implement appropriate solutions.
• Knowledge of basic medical terminology.

Responsibilities

• Register patients in a timely manner including demographic, insurance, visit information, and obtain signatures on documents.
• Complete check-in and admission functions based on service area verifying patient identity.
• Complete financial discussions including providing patient estimates and payment collections.
• Collecting patient copays and prior balances as appropriate.
• Assist patients in completing required documentation and database entry based on service area.
• Schedule follow up appointments as appropriate.
• Provide and explain all required handouts as appropriate.
• Complete basic real time eligibility insurance validation.
• Assist with department specific duties such as referrals, RiteFax and answering phones as needed.
• Complete various clerical and office duties as required based on service area.

Skills

Customer service

HIPAA knowledge

Medical terminology

Problem solving

Education

High School Diploma or GED

Job description

Stormont Vail Health is seeking a full-time Registration staff member in the United States (Topeka, KS) to greet patients and visitors, collect information, and ensure smooth check-in. You will handle demographic and insurance data, verify identity, and discuss financial aspects with patients.

The role requires a High School Diploma or GED and at least 1 year of customer service experience, with knowledge of patient rights, HIPAA and Medicare guidelines.