Patient Access & Registration Specialist

Mercy Health; Toledo (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Mercy Health Saint Vincent Medical Center in Toledo, OH seeks a Patient Access Representative to be the first line of quality service for patients and community. Responsibilities include patient registration, verifying demographics and insurance, scheduling, and updating medical records with accuracy.

The role emphasizes exceptional customer service, confidentiality, and efficient handling of patient traffic, with weekend/holiday on-call rotation per department policy.

Qualifications

• High School Degree or GED required; associate degree preferred.
• Experience in patient registration or healthcare is preferred but not required.
• Basic computer skills and knowledge of medical terminology are a plus.

Responsibilities

• Provide excellent customer service to patients and staff.
• Troubleshoot and resolve problems promptly.
• Perform registration and basic insurance verification.
• Maintain confidentiality of patient records.
• Ensure patient flow and inform supervisor of issues.
• Answer telephone with professional greeting and assist callers.
• Other duties as assigned.

Skills

Customer service

Typing 40 wpm

Communication

Interpersonal skills

Problem solving

Education

High school diploma or GED

Associate degree preferred

Job description

Mercy Health Saint Vincent Medical Center in Toledo, OH seeks a Patient Access Representative to be the first line of quality service for patients and community. Responsibilities include patient registration, verifying demographics and insurance, scheduling, and updating medical records with accuracy.

The role emphasizes exceptional customer service, confidentiality, and efficient handling of patient traffic, with weekend/holiday on-call rotation per department policy.