Patient Access Specialist — Front Desk & Registration

Bon Secours Mercy Health; Toledo (OH); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Tuition assistance

Paid time off

Job summary

Bon Secours Mercy Health is seeking a Patient Access Representative at Mercy Health St. Vincent Medical Center in Toledo, OH. The role handles patient registration, demographics verification, insurance cards, and accurate medical record updates to support high-quality care.

Responsibilities include scheduling, order transcription, and explaining financial options to patients while maintaining confidentiality and strong customer service across departments.

Qualifications

• High School Degree or GED required.
• Associate Degree preferred but not required.
• Prior experience in patient registration/healthcare preferred but not required.
• Knowledge of medical terminology preferred.

Responsibilities

• Provides excellent customer service and communications with patients, staff and the public.
• Performs registration and basic insurance verification for billing.
• Verifies demographics and ensures patient identity and confidentiality.
• Schedules appointments and transcribes orders; updates medical records accurately.

Skills

Customer service

Problem solving

Typing 40 WPM

Interpersonal skills

Medical terminology

Education

High School/GED

Associate degree preferred

Job description

Bon Secours Mercy Health is seeking a Patient Access Representative at Mercy Health St. Vincent Medical Center in Toledo, OH. The role handles patient registration, demographics verification, insurance cards, and accurate medical record updates to support high-quality care.

Responsibilities include scheduling, order transcription, and explaining financial options to patients while maintaining confidentiality and strong customer service across departments.