Patient Access Navigator

3M HEALTHCARE; Springfield (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Tuition assistance

Flexible benefits

Job summary

Mercy Health is seeking a Patient Access Representative to serve as the first line of quality service for patients and the community. Responsibilities include patient registration, verifying demographics, obtaining insurance information, and updating medical records with accuracy and efficiency.

This role emphasizes maintaining patient confidentiality, excellent communication with staff and patients, and timely problem solving.

Qualifications

• Provides excellent customer service and communications with patients, medical staff, and the public.
• Must possess the ability to troubleshoot and resolve problems promptly.
• Maintains confidentiality of all patients’ records and accounts.

Responsibilities

• Registration and basic insurance verification, ensuring accurate patient identity for billing.
• Explain financial options to patients and schedule appointments.
• Update medical records accurately and efficiently.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Job description

Mercy Health is seeking a Patient Access Representative to serve as the first line of quality service for patients and the community. Responsibilities include patient registration, verifying demographics, obtaining insurance information, and updating medical records with accuracy and efficiency.

This role emphasizes maintaining patient confidentiality, excellent communication with staff and patients, and timely problem solving.