Patient Access & Registration Specialist

Virginia Mason Franciscan Health; Tacoma (WA); On-site; USD 30,000 - 47,000; Full time

Job summary

Virginia Mason Franciscan Health in Washington state is seeking a Patient Access Representative to perform patient registration and admitting across ED, main registration, and other access points, collecting and updating demographic, insurance, and account information to ensure accurate data capture.

You will use multiple systems for registration, scheduling, documentation, and inquiries; you will communicate with patients and families, identify discrepancies, and support workflows during

Qualifications

• High School Graduate, upon hire
• High School GED, upon hire
• 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Education

High School Graduate

High School GED

Job description

Virginia Mason Franciscan Health in Washington state is seeking a Patient Access Representative to perform patient registration and admitting across ED, main registration, and other access points, collecting and updating demographic, insurance, and account information to ensure accurate data capture.

You will use multiple systems for registration, scheduling, documentation, and inquiries; you will communicate with patients and families, identify discrepancies, and support workflows during