Patient Access & Registration Specialist

Arkansas Children's Hospital; Springdale (AR); On-site; USD 23,000 - 30,000; Full time

Job summary

Arkansas Children’s Hospital is seeking a patient-facing registrar to manage outpatient clinic scheduling, registration, and basic insurance verification. This role supports first impressions and patient flow across multiple centers, including MyChart activation and discharge coordination.

Responsibilities include greeting patients, ensuring accuracy of demographic data, collecting co-pays, and coordinating follow-up appointments, with emphasis on service quality and efficiency.

Qualifications

• Schedules all patient appointments and ensures referrals are obtained.
• Meets or exceeds expected productivity and accuracy standards.
• Greets and engages patients, families and visitors to provide a positive first impression.
• Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.
• Completes discharge scheduling and ensures follow up appointments and tests are scheduled.
• Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.
• Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
• Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.

Responsibilities

• Schedules all patient appointments and ensures referrals are obtained.
• Meets or exceeds expected productivity and accuracy standards.
• Greets and engages patients, families and visitors in order to provide a positive first impression.
• Completes registration and discharge activities, including co-payment collection, MyChart activation, insurance verification, etc.
• Completes discharge scheduling and ensure follow up appointments and tests are scheduled.
• Able to register in 1 or more Centers (in addition to Home Center) as demonstrated by floating.
• Collaborates with clinical partners to optimize patient communication, clinic flow and ongoing care.
• Actively engages in activities to enhance the patient experience, including encouragement of the patient satisfaction survey.

Skills

Scheduling

Registration

Insurance verification

Customer service

Communication

Education

High school diploma or GED

Job description

Arkansas Children’s Hospital is seeking a patient-facing registrar to manage outpatient clinic scheduling, registration, and basic insurance verification. This role supports first impressions and patient flow across multiple centers, including MyChart activation and discharge coordination.

Responsibilities include greeting patients, ensuring accuracy of demographic data, collecting co-pays, and coordinating follow-up appointments, with emphasis on service quality and efficiency.